#This is the however

#Rejecting change is a survival skill (the status quo bias)

#The Apple PCIe story

#Rejecting change is rejecting progress

#Be brave, triangulate

This is the however

Rejecting change is a survival skill (the status quo bias)

The Apple PCIe story

Rejecting change is rejecting progress

Be brave, triangulate

To do so, we must identify patterns. No life could have existed without this ability - if a baby would be exposed to a different language every day, they would not be able to learn any of these languages. If your girlfriend's face and general appearance would change every day, you would find it rather impossible to keep her as your girlfriend - after all, you wouldn't be able to recognise her.

To do so, we must identify patterns. Life could not have existed without such ability - a baby exposed to a different language every day would learn any language. If your girlfriend's face and general appearance would change every day, you would find it rather impossible to keep her as your girlfriend - after all, you wouldn't be able to recognise her most of the time (and while having sex with a stranger might sound fun, most people eventually opt for the stability, or order, relationships offer).

You can argue that the fundamental principle behind any human behaviour, and the reason for nearly all man-made things, is the wish to find order in chaos.

To do so, we must identify patterns. No life could exist without this ability - if a baby would be exposed to a different language every day in their life, they would have never learnt any language. If your girlfriend's face and general appearance would change every day, you would find it rather impossible to keep her as your girlfriend - you wouldn't be able to recognise her.

The problem with changes is that they break patterns, which must trigger a cognitive 'discomfort'. Once's you have learnt something, you don't want it to be taken away and forced to learn something again.

Somewhere around 2007 (if I'm not mistaken) Apple came to give a talk at our school, which specialises in audio and film production. They could not have picked a worse time - 3 month before, Apple have announced the discontinuation of PCI based Macs in favour of the (then unheard of) PCIe interface.

For the school this meant an estimated 5 digit cost over 2 years, and ditto for pretty much the whole of the professional audio and film industry (which was relaying on a highly popular PCI DSP card).

Mankind would have never achieved what it has without change - No change, no progress.

My point is that while totally understood from a user point of view, one should also understand the consequences of allowing change aversion prevail.

If your users have disliked the change, you have one evidence against it, but if a triangulation with a multitude of other empirical research methods would prove otherwise, you have strong case to overrule the users.

I wouldn't rely on your own expert review, but perhaps use some predictive evaluation techniques, or user testing involving those unfamiliar with the system.

You can argue that the fundamental principle behind any human behaviour, and the root rationale behind nearly all man-made things, is the wish to find order in chaos.

To do so, we must identify patterns. No life could have existed without this ability - if a baby would be exposed to a different language every day, they would not be able to learn any of these languages. If your girlfriend's face and general appearance would change every day, you would find it rather impossible to keep her as your girlfriend - after all, you wouldn't be able to recognise her.

The problem with changes is that they break patterns, which must trigger some cognitive 'discomfort'. Once's you have learnt something, you don't want it to be taken away and forced to learn something again.

Somewhere around 2007 (if I'm not mistaken) Apple came to give a talk at then my school, which specialises in audio and film production. They could not have picked a worse time - 3 month earlier, Apple have announced the discontinuation of PCI based Macs in favour of the (then unheard of) PCIe interface.

For the school this meant an estimated 5 digit cost over 2 years, and ditto for pretty much the whole of the professional audio and film industry (which were relaying on a particular, highly popular PCI DSP hardware).

Mankind would have never achieved what it has without change - No change, no progress.

My point is that while totally understood from a user point of view, one should also understand the consequences of allowing change aversion to prevail.

If your users have disliked the change, you have one evidence against it. But if a triangulation with a other empirical research methods would prove otherwise, you have strong case to overrule the users.

I wouldn't rely on your own expert opinion, but perhaps use some predictive evaluation techniques, or user testing with those unfamiliar with the system.