Senior Technical Support Engineer

Senior Technical Support Engineer - UK

United Kingdom (Remote with up to 25% travel across the UK and Ireland)

£50-60k salary DOE + excellent benefits

We are partnered with a company at the forefront of minimising climate change with cutting-edge renewable energy and CO2 solutions. Their products enable CO2 recovery, extraction, and biogas upgrading into biomethane and CO2. Serving clients across agriculture, food & beverage, waste-to-energy, and industrial gases, they are globally renowned, operating across 150 countries.

Senior Technical Support Engineer role:

You will provide expert technical support to our global customer base, with the flexibility to work from home and travel as needed across the UK and Ireland.

As a Senior Engineer, you will:

• Provide exceptional technical support to both internal and external customers.
• Lead problem analysis and investigations, offering expert advice on complex issues.
• Optimise product quality and support service visits to customers.
• Maintain the information database.
• Assist production with testing new installations in-house or on-site.
• Participate in a 24/7 technical support service for customers.
• Perform external maintenance, calibrations, repairs, and troubleshooting of equipment, PLC, and standalone control systems.
• Conduct remote and onsite plant audits of systems, offering technical support and consultation.
• Foster a collaborative environment, sharing process technology insights across disciplines and contributing to the technical community.
• Mentor and coach team members, driving continuous improvement through standard work, KPIs, and process enhancements.
• Compile and deliver excellent technical reports for internal and external use.
• Perform any other reasonable duties as directed by management.

Senior Technical Support Engineer Requirements:

• Strong education in a related discipline such as Mechanical or Electrical Engineering
• 10-15 years of experience as a Service, Technical Support, or Commissioning/Startup Engineer.
• Proficiency in English (both spoken and written)
• Advanced technical knowledge of cooling technology, thermal processes, and PLC systems (ideally Siemens).
• A flexible, results-oriented team player with strong problem-solving skills.
• Familiarity with CRM systems.

What's on offer?

• Join them in a mission for sustainability: Clean energy for generations to come.
• Collaborate with a global team of colleagues passionate about renewable energy.
• Enjoy trust and empowerment to bring your ideas to life.
• Benefit from personal and professional development opportunities within their organisation.
• Attractive remuneration package

Ready to Apply?

• We are looking for an excellent team player and problem solver who thrives on challenges. If you meet the requirements and are ready to make a difference, apply today!