Operations Analyst

Mercer Marsh Benefits

Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are looking to recruit an Operations Analyst to join us within Mercer Marsh Benefits in one of the following locations: Chichester, Bristol, Birmingham, London, or Glasgow.

Please note that if successful this will be a hybrid-based role, with 2 days working from home and 3 in the office.

Operations Analyst (Employee Benefits)

What can you expect?

This is a key, non-client facing role within the team, and we are not necessarily looking for someone with prior industry experience. To be successful in this role you’ll need to be a strong communicator as you’ll be working with multiple internal teams. Additionally, you’ll need to have strong excel working proficiency, as well as having good attention to detail and technical skills.

What’s in it for you?

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  
  

We will count on you to:

• Provide support with system and operational issues by: Dealing with errors, queries and general data maintenance via the Helpdesk
• Develop and deliver accurate management information (MI) as requested by the business.
• Deliver regular reporting to Consulting Delivery Leadership and wider MMB Leadership
• Build and maintain reports to deliver financial information, ensuring accuracy of data.
• Assist in the creation of operational standards/ procedures and user training documentation
• Test updates to the CRMS system
• Assist Operations Manager in the generation of communications to business on system and process related issues
• Assist the Operations Manager in the generation and maintenance of Target Operating Model processes
• Produce mail shots for the business as and when required
• Maintain CRMS template documents and reports and consider how CRMS can drive efficiencies within documents
• Provide CRMS training and support to both users and superusers
• Develop and manipulate straightforward reports from CRMS data to users and managers as and when required.
• Provide support on Consulting Delivery projects
• Develop improvements to process and systems to drive efficiencies
  
  

What you need to have:

• Good written and oral communication skills
• Excellent working knowledge of Microsoft Office including Excel with knowledge of Power Query
• Familiarity with database management systems
• Ability to work on your own and as part of a team
• Ability to establish a good rapport with users
• Good planning and organisation skills with the ability to work to deadlines
• Excellent time management skills
• Accuracy and attention to detail
• Ability to prioritise own workloads
• Good analytical skills
  
  

What makes you stand out?

• Prior experience of working within an IT Helpdesk environment
• Microsoft Office packages, especially Excel
• Experience working with databases, particularly SQL
  
  

About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

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