The Break Fix engineer is responsible for the effective analysis, diagnosis, and repair of a range of device types including laptop, tablet, desktop, printer, and mobile telephone technologies. The role will also include both internal and external communication to coordinate each request from beginning to end.
Responsibilities
Responsible for repairs on customer equipment including laptops, desktops, and mobile devices.
Diagnosing and troubleshooting computer issues.
Responsible for upkeep of repair records using internal asset and tracking system (TIMS).
80% Hardware break/fix - some knowledge of software tools and operating systems to diagnose, fix & install.
Uses proactive monitoring procedures to identify problem prevention opportunities and erratic system behaviors.
Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met, including working to service levels and managing tickets in accordance with agreed processes.
Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues.
Be aware of and observe all Health and Safety procedures in accordance with Company policy.
Review information provided and diagnose issues based on established procedures and scripts.
Resolves problems by following scripts and assessing diagnostic information.
Diagnoses basic problems, initiates basic scripts, or loads routine patches to implement the activity.
Escalates unresolved issues or problems.
Supports documentation maintenance by updating information and changes as directed.
Personal Skills, Knowledge & Experience
Completion of background investigation
Technical aptitude and keenness to learn
Fault finding/diagnosis skills
Ability to work under pressure
Strong accurate Data Entry Skills required
Strong people skills.
Good moral character
Microsoft Office experience and proficiency in Microsoft Excel
Positive work history and work ethic
Available to work extended hours as required
Has the ability to communicate clearly and concisely
Experience with various hardware, desktops, laptops, and tablets.
"If you believe you are a great fit for this position, please send me your updated CV at gysehdev@eteaminc.com or feel free to DM me."
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Information Services
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