Field Services Engineer

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Job Purpose

• Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.

Key Responsibilities

• Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary
• Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs
• Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues
• As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects
• Applies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives.
• Effectively utilizes IT systems (in-house and standard applications)
• Maintains skill base necessary and consistent with machinery and carton technology
• Provides instruction and training to customers’ staff on safety, operations, machinery maintenance and proper carton handling procedures
• Prepares excellent and timely service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes
• Reports excellent and timely on progress of projects / assignments to all internal and external stakeholders
• Conducts audits, evaluations and assessment of machine systems / performance results
• Liaises with other companies / OEM’s working on common projects

Qualifications

• 4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous
• Technical training with graduation or education of industrial or mechanical engineering
• Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience.
• Working knowledge of continuous improvement methods, i.e. Six Sigma methodology
• Must be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.
• Higher level of English reading, writing and speaking skills
• Effective communicator, both orally and written, with internal and external customers
• Must have – demonstrated excellent reporting skills
• Full clean driving license

Desired Qualifications

• Successfully identifies root causes and resolves problems and issues
• Develops positive customer relationships through customer-focused mindset, build trust
• Is a team player, works well with others inside and outside the organization
• Must understand group dynamics and has knowledge of change management – can influence
• Detail-orientated and technically minded
• Is a self-starter, has initiative, can effectively work independently with minimal direct supervision
• Effectively manages time, plans, projects and related tasks
• Flexible approach to ensure timely and professional service to support customer and the internal manufacturing process
• Continuously meet targets and objectives, accountable for results