Field Service Engineer

Would you like to join a growing, global company that provides technical instrument maintenance and service to pharmaceutical and biotech clients across Europe? Our client is looking for a Field Service Engineer to support customers by performing regular maintenance, repair, and refurbishment of laboratory instruments, which include pharmaceutical laboratories, research institutions, and pharmaceutical manufacturing facilities and others. The FSE will develop new skills during in-house, hands-on training program, which will prepare you to service customer equipment. This position is based out of Ashford, England and will be responsible for servicing customers across Europe.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform preventative maintenance, repairs, and calibrations on laboratory instruments as well as the refurbishment of instruments (microplate readers, chromatography machines, centrifuges, etc.)
• Promote the customer’s long-term interests by extending the life of their instruments.
• Effectively communicate with customers and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation.
• Create and properly maintain customer service logs and documentation.
• Accurately record service reports, time entries and the use of repair parts.
• Follow Company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOP’s.
• Follows and promotes company policies and procedures.
• Contributes to SOP formulations as needed.
• Represent and promote the Company in a positive, professional manner.
• Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.

QUALIFICATIONS:

• Associate’s or Bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR
• High School Diploma/GED and 4 or more years of experience servicing biomedical/electronic/mechanical equipment, OR
• Participant in the formal GEHC Biomed/FE Services Internship or Military Externship program
• You must be willing and able to travel to customer locations to perform field service, including overnight travel