Retention Seekers

What's your biggest piece of advice for CSMs? In this month's Retention Seekers newsletter, Royce Tooth from Pigment gave us 3 standout pieces of advice, swipe to check them out 👇 His favourite thing about the role? "With nearly 4 years of experience in Customer Success, one standout quality I’ve always appreciated is the variety and exposure to different teams - no two days are the same. One day I might support the sales team with late-stage engagements, and the next, collaborate with Product to understand client needs for new designs, all while ensuring clients derive value from the platform." Want to receive our monthly newsletters for more insights like this? Join here 👉https://lnkd.in/eBEjcpXK #wisewednesday #customersuccessnewsletter

Why is Customer Success so instrumental to businesses? 🚀 Alice Bedford, Senior CSM from Salesloft shares her thoughts after being crowned winner of our Customer Success Award at The Elites 2024 🏆 Want to be one of the first to hear about The Elites 2025? Register your interest now: https://lnkd.in/erf9ABjw #TheElites2024

Customer satisfaction is essential for growing businesses efficiently 👉 BUT we can’t drive up that customer happiness without investing in the teams interacting with them every day On Tuesday 4th June 2-3pm GTM Leaders & Aircall are coming together for a virtual webinar to reveal actionable advice on how busy customer support and sales teams can deploy coaching strategies that boost both customer and employee satisfaction 🙌 Joined by Shabri Lakhani, GTM Advisor, Chris Haddow, Regional Sales Director at Planhat, James Mensforth, Sales Director at Aircall & Lisa Kirkwood-Jones, Commercial Leader from Reward Gateway 💥 🚀 What are the key ingredients of customer and employee satisfaction? 🤝 Where does coaching come into play? 🔥 How can you start being a better coach today? This webinar is free to attend 🙌 Register here: https://lnkd.in/eKh_upjc #coachingstrategies #customersatisfaction #virtualwebinar

One of two founding account executives building out the GTM motion at Hook… we sat down with Sam Champion to hear more about his journey and experience at Hook Coming from a competitive rowing background, Sam found sales the perfect fit for his competitive and reward driven mentality After meeting with Firaas Rashid, CEO & Founder of Hook and fell in love with the mission & the opportunity at hand 🙌 “I think the problem we’re solving is real and quite timely. I’ve learnt so much from working at a startup & building something from scratch. It’s an invaluable experience to turbo charge your career”🚀 How do you remain a top performer? “Stay consistent, it’s the same as sport. Uphold a learning mindset; the knowledge you have is the most powerful currency for doing well in sales” At the end of the day sales is about solving problems for people; think about sales in the simplest terms possible.” 🙏 Stellar advice from a top high performer 🌟 We can’t wait to see you continue to grow in the company & Hook’s growth 💪

"Spend your time on accounts that can be healthier but also on accounts that are healthy and can expand" 💡 Wise words from last week's Sales Unfiltered guest, Ejieme Eromosele, GM of EMEA at Quiq who sat down with Izzy Bishop to discuss understanding the state of your book of business, account mapping & identifying the white space 🙌 🎥 Check out the full episode here: https://lnkd.in/eFD5WxYV 🎧 Also available on Spotify: https://lnkd.in/ezDd3vpT #SalesPodcast #BookofBusiness

Looking for a skilled Account Manager or CSM to join your team? Nitesh Gohil has been an AM for the past 8 years looking after strategic, enterprise accounts across multiple verticals Passionate about tech and learning new products, Nitesh is on the hunt for his next role Why should you get in touch… 🔥Sold to a global e-commerce service in Europe & expanded to another brand within the same company for $246k ARR 🎯 Revenue targets from 400-800k which he’s gone above and beyond on Never had anything below 99% when approaching renewal 🚀 Successfully retained and expanded a book of business containing enterprise brands across multiple industry verticals (10,000+ employees, $100,000+ ARR spend) 🙏Improved CSAT and created customer advocacy Able to start immediately and interested in various verticals, Nitesh is also passionate about the selling element and open to AE roles 👀 Want to get in touch? Drop Nitesh Gohil a DM.

1 whole year of RETENTION SEEKERS 🧡 What a community this has grown into in the past 12 months... 📈 250 members and growing 🎙️ 3 in person events with over 200 attendees 💌 3 webinars with some amazing speakers 😍 700 + followers on LinkedIn 🍻 & 52 Friday quiz's thanks to Benjamin Kandebe A few highlights from our members... "This community got me my current role! The amount of knowledge from everyone who has contributed has been invaluable 🙌 I've made some amazing connections both virtually and in-person from the many events🤝" Nick Thomas "This community has been hugely helpful - so much great insight ❤️ "Katherine Olivier Thank you to our wonderful hosts Jazmin Lewis, Bryan Mulry, Olajumoke Champion, Max Lemmens & Benjamin Kandebe 🧡 And to our founders Andrew S. Henry, Georgia Winter-McQue & Izzy Bishop 🔥 Bring on the next year!

The Final 5 for the CS category are here… 🏆 Amanda Walker from Aircall 🏆 Alice Bedford from Salesloft 🏆 Jonathan Gittins from Chili Piper 🏆 Shwetal Shah from Multiverse 🏆 Ricky Cheung from Eightfold We can’t wait to celebrate with you on the evening of 30th May at The Grand Connaught Rooms and crown the winner 🎉 The final countdown is on 👀 Congratulations to our Final 5 nominations and a huge congratulations to everyone who has been involved with the process so far 👏 Want to join us for a night of celebrating The Elites, world class entertainment, black tie dinner & a party like no other? Get your tickets here 👉 https://lnkd.in/dhknT4j8 #TheElites2024

“I wanted to challenge myself and put my sales skills to the test. I’ll bring a unique perspective as a seller, coming in with a CS background.” The journey from CS to AE 💭 Julie Mosley started her journey into Customer Success in 2020 at Qualia and in 2022 joined the team at Outreach, where her customers are now Sales Leaders. Working in various sides of CS over her career from implementation, to driving adoption, Julie owes a lot of her success to her academic knowledge. Julie started her journey into Customer Success in 2020 joining the team at Outreach and working directly with Sales Leaders. Working in various sides of CS over her career from implementation, to driving adoption, Julie owes a lot of her success to her academic knowledge. “When I think about CS, industry knowledge is paramount. Not only do you need to know CS fundamentally but being able to speak the language of your customers is priceless.” She says the experience & exposure she’s had at Outreach has felt “like doing a course in Sales” naturally leading her to move into the AE role. Excited to put her CS and Sales knowledge to the test and bring a new perspective to the role. Her secret to being a top performer? 🔥 “Build trust with both customers and internal counterparts, which can start with something as simple as being consistent in your words and your actions. Honing in on your craft and constantly learning what you can do to stand out.” What an insight Julie & putting your CS expertise into a new area of Sales 🙌 Exciting times ahead Julie 🚀

How are you account mapping for the year? 👀 Last night Retention Seekers was joined by Bryan Mulry, Sim Riordan & Jacqueline Abernathy to unpack cross-selling & up-selling opportunities, here's some key takeaways... 🪣 Bucketing your accounts into accelerate, growth & protect accounts. Really looking at that impact Vs effort axis and managing your time carefully and strategically 👉 Analysing engagement vs propensity to buy & calculating the white space of those looking to buy again 🔥 Shifting the CS mindset to be more commercial; reminding yourself you're not selling, you're solving problems. You can still be a caring CSM with a revenue focus 🤝 Working closely with SDRs and AEs to ensure a clear understanding of the whole account; having standardised objectives for similar personas, document their KPIs, pain points during the AE to CS handover A huge thank you to our panelists for such an insightful session & to everyone who joined us 🤩 Want to join us for more events like this? Join Retention Seekers at the link in the comments ⬇️