“It really helped us future-proof and delivered a quick time-to-value. We knew we were in the right hands.” E.ON, a leading utility provider across Europe, set out to enhance their contact centre capabilities, teaming with Gamma to overcome significant hurdles. Sam Charlton, E.ON’s Product Manager, explains in our latest case study, how through collaboration Gamma were able to provide: 🔆 Omnichannel integration through Amazon Connect and SmartAgent, 📊 Enhanced MI capabilities for data-driven decisions, and 🔌 Complete IT overhaul from legacy systems. Discover how E.ON balanced business goals and customer needs in the link below. 👇💬) 🔗 https://bit.ly/3WzHTVv. #casestudy #partnership #CCaaS #ContactCentre
Gamma
Telecommunications
London, England 40,532 followers
We combine voice, connectivity and mobile services into unified communications to keep businesses moving forward.
About us
Gamma Communications plc is a leading supplier of communication services in the UK, German, Spanish and Dutch business markets. It is admitted to trading on AIM and employs approximately 1,900 people. With a range of UCaaS, mobile and connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience. Gamma’s largest market is in the UK where the company’s network-based services are supplied to SME, Public Sector and Enterprise markets through a network of 3000+ channel partners and its own direct sales and support capabilities. Gamma is expanding its UCaaS presence in Europe with a suite of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region. Gamma’s vision is for a better-connected world in which we can work smarter for the benefit of business, people, and the planet by developing a strong and sustainable pan-European product set, building a leading position in the UCaaS and CCaaS markets. For more information about Gamma and its comprehensive range of services, please visit https://gammagroup.co/.
- Website
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https://gammagroup.co/
External link for Gamma
- Industry
- Telecommunications
- Company size
- 1,001-5,000 employees
- Headquarters
- London, England
- Type
- Public Company
- Founded
- 2002
- Specialties
- Telecommunications, Hosted voice, Horizon, voip, business phone system, business communications, Horizon Collaborate, Unified Communications as a Service, mobile, microsoft teams phone, ccaas, ucaas, connectivity and broadband, pstn switch off, phoneline +, amazon connect, cyber security, aws, sip trunks, managed networks, contact centre, and cloud service
Locations
Employees at Gamma
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Martin Hellawell
Chair at Raspberry Pi Limited, Gamma Communications PLC and musicMagpie PLC. Trustee Bloomfield Trust.
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Alana Kesaeva
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Tim Meikle
Senior IT Manager and Consultant | Service Delivery, Service Transition, Business Relationship Manager, IT Support Manager, IT Operation Manager…
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Chris Wade
Chief Marketing and Product Officer at Gamma Communications
Updates
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Huge congratulations to Spain (and our Spanish colleagues Gamma Comunicaciones) on an incredible victory yesterday, winning the UEFA European Championship 2024! 🙌 It was a fantastic competition and it can’t be denied that the tournament's best team from the start raised the trophy. 🏆 We're proud of all the Gamma home teams for their achievements and a special mention to Germany for being brilliant hosts as usual. 👏 #euro2024 #football #spain
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Yesterday was an incredible day on the green for Gamma’s Charity Golf ⛳ (and Poker ♣️) event! Our partners had tee-riffic fun at The Warwickshire Golf & Country Club followed by an ACE time on the poker table – all in support of Child Autism UK. Stay tuned next week for more on the total amount raised – and thank you to all our channel partners and donors for this fantastic cause! 🙏 #charity #golf #partnership #fundraising
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About to take that coffee break and want to avoid mindless scrolling? ☕ We’ve got you covered. 😉 Another GX podcast has been unlocked! Hollie Rose Hodgson from Tussell and our own Sam Winterbottom dive deep into the evolving world of public sector procurement. They unpack everything from the impact of new regulations to the exciting advances in IoT and AI within local governments. Whether you're in public sector procurement or fascinated by data-driven decision-making, this discussion is filled with powerful insights. Watch the teaser below and check out the full episode 👇: 🔗 https://lnkd.in/eekm3U82. #PublicSector #DataDriven #IoT #AI
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Psst! Want to know a secret? 🤫 The key to EXCEPTIONAL customer service? It begins with your own team. At Gamma, we believe in nurturing strong internal relationships to create amazing customer experiences. It’s about authenticity. Meaningful relationships within teams. True collaboration. Discover through our latest blog how enhancing internal dynamics can transform customer interactions and help your business thrive. 👇 🔗 https://lnkd.in/eeBzy43g. #CustomerExperience #InternalCommunication #GoodTogether #CX
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“The world is changing at pace and there are cultural and generational shifts at the heart of how customers want to interact with companies.” As Gamma Business Sales Director, Andy Smethurst points out, it’s not just about the contact centre anymore. Across industries – from small businesses to large enterprises – every nook of an organisation affects the Customer Experience (CX). Our Insights article explores how embracing CCaaS, integrating AI and advanced tools can dramatically reduce response times and personalise customer service – turning every interaction from ordinary to outstanding. 🌟 Read on further 👉 https://lnkd.in/eQDUCc_Z. #CustomerExperience #CX #CCaaS
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Can’t have a #FeelGoodFriday without recognising our Q2 Gamma Values winners! 🙌🏅 These are our quarterly awards voted across the entire group for truly living our Values. So, without further ado: 💜 We’re there, and we care - Holly Cameron 🌱 We love to grow - Abril Holm 👣 We step up and own it - Christos Christofi ✔️ We do the right thing - Sergio Falguera Well done to our winners and everyone nominated – enjoy the weekend! #Values #Recognition
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The fifth annual Commsverse - The Microsoft Teams Conference, at Mercedez-Benz World didn’t disappoint, with cutting-edge #AI insights and deep dives into #MicrosoftTeams ecosystems. It was Jack Carr’s first Commsverse experience and he shared his thoughts on the event in our bonus Gammabox episode. 🟪 Check the teaser below and watch his full review on our YouTube channel 👇: 🔗 https://lnkd.in/ej8KYEeH. #Commsverse #Microsoft #Teams
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It’s the summer when sun-kissed, Herculean humans defy gravity and physics, displaying rapid reflexes and lightning-fast moves with the grace of a swan. No, it’s not the Paris Olympics - it’s the real deal… the Gamma Games! 🙌 🎖 We’ve gathered together our supplier community at The University of Salford for a day of #dodgeball 🏀, #football tournaments ⚽ and a traditional school #sportsday. 🏃🏃♀️ The Gamma Games is an opportunity to thank our suppliers for the hard work they do and also raise money for three incredible charities; 🌟 DEBRA UK 🌟 Family Fund 🌟 HideOut Youth Zone It kicked off earlier today - with a few teams from the Gamma group joining - and the sports day activities are now in play after the lunchtime refreshments. Good luck to all of the competing teams, and to see how much we have raised, visit: https://bit.ly/4eMxc8S. #GoodTogether
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The fluid cyber edge was the focus of Alex Ayers’ CIO WaterCooler Live presentation last week. As we embrace hybrid working, cloud-powered applications, and generative AI co-pilots, our networks have become the bedrock of a new cyber security paradigm. Across all variations, these networks are now the foundation of our modern security models. It was an insightful session which explored the forever-changing factors of cyber security and the challenges enterprise and public sector businesses face. Keen to explore Gamma’s approach to cyber security further? 🔗 https://lnkd.in/eRA3Pyqr to read our latest Insights article 🔗 https://lnkd.in/evS_x2gQ to watch our YouTube video on challenges and strategies for cyber and cloud transition. #cyber #cybersecurity #security #dataprotection
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