⭐ Welcome to the team, Daniel Planos! ⭐ We're excited to share some fantastic news with you all! Daniel Planos is the latest addition to Team Fullview, joining us as a Customer Experience (CX) Specialist. Originally from Mexico and raised in Miami, Daniel studied information systems at The University of Florida. His passion for enhancing customer interactions led him to transition from technical roles to focus fully on customer experience. Daniel's ability to analyze and optimize customer touchpoints will be invaluable as we continue to strive for excellence in our customer interactions. Please join us in giving him a warm welcome 👏 #NewHire #CustomerExperience #CX
Fullview
Software Development
Guide customers on their screen with zero-download screen control to boost your customer support experiences.
About us
Guide customers on their screen with zero-download screen control to boost your customer support experiences. Learn more at https://www.fullview.io/
- Website
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https://www.fullview.io
External link for Fullview
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2021
Products
Fullview
Remote Support Software
Fullview lets you guide customers on their screens with embedded screen sharing, cobrowsing, screen control, and more to reduce support agents' time-to-resolution. Zero-Download Cobrowsing: Unlike other cobrowsing tools, Fullview can be initiated in your app with just one click to see your customers' screens. No downloads, links, or codes are necessary. Remote screen control: Hands-on support at a distance. Once you’re on a cobrowsing call with a user, you can request screen control, and use an independent cursor and annotation tools to interact with your user’s screen. Full context for troubleshooting: No need to ask users to explain issues. See all relevant console information — including customer steps, console logs, errors, page visits, rage clicks, device info, and more — in a side panel during a cobrowse call. Session replays: Automatically record all user activity in your app to playback issues when customers request support and see what actions they took.
Locations
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Primary
London, GB
Employees at Fullview
Updates
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We're at the Customer Engagement Transformation Conference in London! 🎉 Stop by booth 2 for goodies and games! We're also very excited to showcase Fullview and tell you how it can help you take your CX to the next level 📈 We'll show you exactly: 👉 How you can use cobrowsing to cut support time in half 👉 How you can gain instant context into user issues with session replays 👉 How you can send your developers clear-cut bug reports with console logs Daniel Bakh, Dorin Tarau, and Emma Bakh are looking forward to meeting everyone 👋 Engage Customer #EngageCustomer #EngageConference #CX
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We're on the move at Fullview! 🏃♀️ 🏃♂️ We were just in Vegas for Customer Contact Week and tomorrow, we're headed to London for the Customer Engagement Transformation Conference! 🤝 The time? Wednesday, June 12. The place? The Brewery, London. We'll be at booth 2 with a whole lotta goodies — and a solution to all your CX and customer support woes, Fullview. Stop by to learn how companies like: 👉 Personio 👉 Flock Safety 👉 Connective and others have cut support time in half and improved CX using Fullview's best-in-class cobrowsing 🙌 Daniel Bakh, Dorin Tarau, and Emma Bakh can't wait to see you all there! 👋 Engage Customer #customerengagementtranformationconference
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Couldn't come by yesterday? No problem! We're still at Booth 1524 repping Fullview. Come by to say hi and try your hand at winning prizes! 👋 🍾 #CCWVegas Daniel Bakh Dorin Tarau Emma Bakh
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Team Fullview reporting live from #CCWVegas 🎤 Come say hi 👋 Daniel Bakh, Dorin Tarau, Emma Bakh
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Spin the wheel to score some serious goodies ... and discover how Fullview can help you cut support time in half. Win-win. #CCWVegas Daniel Bakh Dorin Tarau Emma Bakh
#CCWVegas just kicked off in earnest! Come say hi at booth 1524 👋 Daniel Bakh and Dorin Tarau await to regale you with legendary tales about how Fullview has helped giants like Personio and Flock Safety supercharge their customer support 🙌 P.S. Spotted the roulette wheel in the corner? 👀 There's merch to be won!
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Setting up the booth in preparation for later today 👀 #CCWLasVegas
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Fullview is at CCW Las Vegas! Stop by and say hi to Daniel Bakh and Dorin Tarau if you're attending 👋 We're excited to have the opportunity to engage with the customer support and CX community and showcase how Fullview can help you level up customer interactions and cut support time in half 🙌 #CCWLasVegas
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Do you use Zendesk for support? We're here to show you how to get the most out of it 🙌 Join us on May 29 as we talk to Sam Chandler 💥 Customer Success and Experience and Startups, Director of Customer Success for Startups at Zendesk, and Marco Ricciardi, Principal Program Manager at Personio, about how to leverage Zendesk to scale your support successfully. We'll cover: 👉 How startups can begin integrating Zendesk into their operations most effectively 👉 Best practices to implement and pitfalls to avoid 👉 How Personio leveraged Zendesk when they were scaling their support. So mark those calendars! 🗓 #CX #CustomerSupport #Webinar
Mastering Zendesk: How To Scale From 0 To 1000s Of Tickets Successfully
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