Questions tagged [denied-boarding]
Being denied boarding on a plane or another form of travel. For questions about why boarding is denied, and claiming compensation. Tag with the appropriate transport form and compensation if appropriate.
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Turkish Airline didn't allow me to board due to covid restrictions
Last month I planned to take a trip
Helsinki-Istanbul-Bishkek through Turkish Airlines. Usually we as Estonian citizens don't need a visa to enter Kyrgyzstan but due to Covid I wanted to be sure and ...
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Can you be denied boarding in Italy for not having a visa to the UK?
My wife, a venezuelan national, requires a visa to enter the UK and is flying with me and our son (UK nationals) from Milan Malpensa Italy when Ryanair flights resume on 1st July.
As a family we have ...
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1 person in my group's passport not accepted so why were both of us denied boarding?
I had travel plans with my older son for a 2 day holiday to Austria and we had done early check-in 2 days before. At the airport, we were denied boarding because his passport expired in a month (an ...
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Do I need a UK visa to transit through the UK although I won't leave the airport?
I bought a British Airways flight ticket from Nigeria to Belgium to transit in Heathrow for 5+ hours with no intention of coming out on the 28th February 2020. But to my surprise I was denied boarding ...
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Denied Boarding
On the 21st of November I had a connecting flight on Turkish Airlines from Lahore (Pakistan) to Santo Domingo (Dominican Republic) via Istanbul amd Panama City.
In Istanbul, when the Panama City ...
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What happens when you are refused boarding whilst transiting?
Suppose you have a stopover at Dubai but the airline refuses to let you board at the gate for the onward flight. This could be for having incorrect documentation/visa for the onward destination or for ...
user58558
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What can a passenger do when Ryanair close the boarding gate earlier than advertised?
For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not ...
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What does "APPS System has denied boarding for pax" mean?
I'm trying to check in on Scoot's website for a sydney-singapore flight but it keeps telling me "APPS System has denied boarding for pax". Does anyone have any idea what that means? I do not have ...
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EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?
EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding.
However, will the airline pay from its own pocket, or will the handling agent ...
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Europe, flight access refused because of expired ID (proof of renewal)
A friend of mine tried to take a flight from France to Spain last week but his ID was expired (French ID), it is commonly known that even though the ID is expired it is still valid for some times (4 ...
user98567
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Denied boarding - Who is responsible and how do I proceed [closed]
My son in law is an Egyptian with a permanent residency permit for the UK. He was traveling from Manchester to Cairo via Milan. First leg of trip was with fly be second leg with air Italia. We ...
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Does EnterAir allow boarding of disabled person with walking sticks?
We booked some holiday with my girlfriend through a travel agency and apparently the airline is EnterAir which I've never traveled with before. My girlfriend has a disability that creates some ...
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Was I wrongfully denied boarding for having a Schengen visa issued from the second country on my itinerary?
I have a c-type single entry Schengen visa issued from Spain. And this is my first time Schengen visa. I wanted to go to Rome first for 3 days and then to Spain for 4 days and then back to my country ...
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Responsibility for visa checking
IATA rules state that the airline should ensure that the passenger has the correct visa. If failing that, and the passenger is denied entry to the destination country, the airline is subjected to a ...
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Had eTAs and Passports but Still Denied Boarding Without Explanation [closed]
We planned a trip to Canada (YYC) from Mexico (MEX). We have valid Mexico passports and received our eTAs well in advance. At the airport, we were denied boarding and the only explanation was advice ...
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Should I mention being denied entry to UK due to a confusion in my Visa and Ticket bookings?
I am an Indian national. I was travelling for an interview to Cork, Ireland in March this year. After my visa was approved (BC only, not BC BIVS), my employer booked the tickets for me via Istanbul ...
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Denied boarding although I have proper visa and documentation. To whom should I make a complaint?
I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme)
I checked in to the flight, and made my boarding pass signed ...
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Not allowed to board in connecting flight by saying that visa document is invalid
I boarded from New Delhi to Toronto with halt at London with same airlines.. After inspecting my relevant documents,The airlines issued me Boarding pass from New Delhi to London by saying that next ...
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Do I have the right of being re-routed or compensated if I am discovered in No-Fly list?
This question comes immediately after reading this hot network question.
I have currently no reason to think, neither I have ever checked, to be I am on US No-Fly list, which, according to the linked ...
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Boarding denied as the final itinerary did not include the Schengen visa issuing country
We got our Schengen visa from the Italian embassy. The bookings that were used in the submission for the visa had to be cancelled as they were provisional and since the visa took time (received just 2 ...
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