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11 votes
2 answers
2k views

Who's responsible and how to apply for a refund when the travel agent and airline give conflicting information/blame?

I made a flight booking from LHR to FCO to AUH to ICN several months ago. This ended up being changed to LHR-AUH-ICN. Between the time I booked my flight and the day of travel, I was sent several ...
Tom Richard Parfit Grant's user avatar
5 votes
1 answer
659 views

Can you get a refund if your booked seat is changed at the gate?

I have paid alongside my ticket (ITA Light fare) for a seat selection. However, at the gate, most passengers got their seat changed and I got switched along. As I have paid for it, due to the ...
Nicolas Formichella's user avatar
23 votes
4 answers
7k views

What’s the point of flight ticket cancellation charges?

Many airlines sell tickets with fare rules that include a “cancellation penalty” if the ticket were to be cancelled prior to departure. It seems to me that this mostly applies to the economy class ...
hb20007's user avatar
  • 805
3 votes
0 answers
1k views

Cheaper Sun Country flights at the airport?

Other US ULCC airlines Spirit, Frontier, and Allegiant all charge fees for using their websites and call centers. These fees are waived when purchasing at the airport so they can claim it's an ...
Carl's user avatar
  • 12.5k
4 votes
2 answers
2k views

Cheaper Frontier flights at the airport?

Similar to Spirit, it seems Frontier charges a fee for using their website and call center, they call this "Carrier Interface Charge [CIC]." This fee is waived if you buy tickets at the airport. They ...
Carl's user avatar
  • 12.5k