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This is the big one right here! My wife is an agent. When a major weather event happens, she spends the day finding alternatives for all her clients that may be inconvenienced by it. If you've booked via a web site you're on your own.
– tjd
Commented May 19, 2016 at 19:22
I've been through exactly this. Short connecting flight at the end of my trip delayed several hours due to weather, and then eventually cancelled at 2am. The corporate travel agent was able to book me a rental car at no cost or hassle to me, and I drove the remainder home.
– Phil Miller
Commented May 20, 2016 at 3:15

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