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May 18, 2016 at 21:43 comment added Zach Lipton Presumably a sufficiently large company or university has hired a large enough corporate travel agency that has the staff to take care of changes and emergencies, including after-hours, rather than just hiring a random guy with no staff or support.
May 17, 2016 at 20:26 comment added Andrew Lazarus While I think this is true with "ordinary" travel agents, access in an emergency is one of the services a university or corporation will negotiate for.
May 17, 2016 at 17:56 history answered Count Iblis CC BY-SA 3.0