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    While I think this is true with "ordinary" travel agents, access in an emergency is one of the services a university or corporation will negotiate for. Commented May 17, 2016 at 20:26
  • Presumably a sufficiently large company or university has hired a large enough corporate travel agency that has the staff to take care of changes and emergencies, including after-hours, rather than just hiring a random guy with no staff or support. Commented May 18, 2016 at 21:43