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1

+1 It happened to me too, with Brussels Airlines (a Star Alliance member like Lufthansa). If you have no other options it's worth a shot, although in another occasion I asked an airline (I forgot which one) if I could get a refund by canceling early and their answer was that in order to know whether I can get a refund they'd need to cancel the ticket first, and then [sarcasm ahead] the ticket fairy will pop up and tell them if they can give me some refund; they knew the ticket was not refundable and it's possible that they were trying to trick me into canceling right away (just guessing).
– SantiBailors
Commented Nov 16, 2015 at 10:15
@SantiBailors The phone agent probably didn't know, genuinely, whether his system would allow a refund
– Calchas
Commented Nov 16, 2015 at 13:41
@Calchas Sure, it's a possibility. BTW I decided it was OK to have it canceled anyway, so I told her she could cancel it right away, and unsurprisingly it turned out there was no refund.
– SantiBailors
Commented Nov 16, 2015 at 14:04
5

@SantiBailors I only say this because most of the telephone agents I speak to know less about air fares than I do. So it is not meant to be a defence of them but a genuine statement that they probably have no idea what they are doing ;)
– Calchas
Commented Nov 16, 2015 at 14:22
3

I have a counter data point with Delta where they told me I can feel free to follow the fare rules to the letter even though the flight was a month out and I only booked it the day before. This was there stance even after I escalated through BBB. If OP is going London to South America they're most likely not on Delta though.
– Dean MacGregor
Commented Nov 16, 2015 at 14:48

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