Timeline for Can airlines claim back denied boarding compensation+expenses from handling agents?
Current License: CC BY-SA 4.0
11 events
| when toggle format | what | by | license | comment | |
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| Aug 16, 2023 at 23:39 | comment | added | Crazydre | @phoog In May-Jul I flew with easyJet into the UK about 20 times. Seems to me (no disrespect meant) they're powerless to simply alert their handling network of the rules. Instead we implicitly agreed the immigration support would deal with my bookings individually: I'd email them my booking references for them to highlight (without replying as they're not customer-facing), then they'd email the handling agent on the day (twice I peeked at printouts the gate agents had, which said "the passenger MUST NOT be denied boarding). Same with Jet2, except they pick up on my bookings automatically | |
| Aug 16, 2023 at 22:07 | comment | added | phoog | @Crazydre another reason to hope for that outcome is that if the handlers are liable to reimburse the airline for the compensation that the airline had to pay out for the handler's error then the handler will have some motivation to make fewer mistakes, making your life easier. If that were the case, though, the customer operations head would not be so likely to take a personal interest as it wouldn't be so costly to the airline. Perhaps that is the answer to your question. | |
| Mar 26, 2023 at 17:51 | comment | added | Zach Lipton | Obviously we don't know the details of confidential agreements between airlines and handling agents, but it is possible that someone here will know what practices are generally common in the industry when it comes to such matters. | |
| Mar 14, 2023 at 16:40 | comment | added | Crazydre | @Nelson No, I'm hoping the handlers get penalised, so that the airlines that know my papers are in order won't have to suffer financially at the end of the day | |
| Mar 14, 2023 at 5:45 | comment | added | Nelson | How a company internally deals with penalties is up to the company. Whether it is legal is an entirely different matter and is specific to local employment laws. You're worried that the handler will be penalized, but the likelihood of that happening is extremely low if the airline's finance and legal department are structured properly. Case-by-case penalties are a real nightmare to deal with, especially when you deduct pay, and I'm certain there are EU laws that cover this. | |
| Mar 4, 2023 at 22:16 | comment | added | Nicolas Formichella | @Crazydre If they can recover compensation from the handler, sure, as I said in my answer, the airline is responsible for any action done in her name. Then, nothing is legally preventing them from internally recovering it, but this is done through contracts and everything else. I don't know if that's the case in every jurisdiction, but that may warrant a Law.SE | |
| Mar 4, 2023 at 20:56 | comment | added | Crazydre | @NicolasFormichella What I'm essentially wondering is whether the airline, despite not actually being at fault, ultimately has to suffer the financial loss, or if they can recoup it from the handler as rightfully should be the case IMHO? If not, though, I might honestly start cutting them some slack (at least easyJet) and settle for vouchers rather than bank transfers (though now that me and easyJet's head of customer operations have agreed I'll phone/text his mobile if stopped at the gate, easyJet denials will now hopefully become less common) | |
| Mar 4, 2023 at 20:11 | comment | added | John Pardon | Yes . . . so what? Doesn't change the fact that you have not answered the question "can the airline cash in what they pay me from the handling agent?" | |
| Mar 4, 2023 at 19:43 | comment | added | Nicolas Formichella | Well, this is private business between airline and handler @JohnPardon | |
| Mar 4, 2023 at 19:28 | comment | added | John Pardon | The OP is asking how exactly it will be "dealt internally between the airline and the handler" | |
| Mar 3, 2023 at 17:44 | history | answered | Nicolas Formichella | CC BY-SA 4.0 |