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1Note about EU bus passenger rights: mainly apply to regular long-distance bus and coach services and * Long-distance means that the scheduled distance of the service, not your individual trip, is 250 km or more* which it is not your case. You may get some more than 7 EUR by telling they lacked information and contact point. Then you can go legal (so off-topic in this site). I think the T&C, chapter 17 is clearly non-enforceable. You have a ticket so a contract, and it is illegal to tell that professional part can cancel without penalties (and that it is your task to ask reimbursement).– Giacomo CatenazziCommented Jul 22, 2022 at 9:24
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6I don't think "under comparable conditions at no extra cost and at the earliest opportunity" would obviously cover a taxi. If you think about air transport, it basically means rebooking you on the next plane. Also, this is really an obligation for the operator to find a solution. You may get some mileage out of their negligence and the fact nobody was reachable but the idea is that they must figure out a reasonable alternative, not that you can choose whatever you want and demand they pay for it.– RelaxedCommented Jul 22, 2022 at 9:50
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5If you look at the EU page, you will see the rules even foresee having to wait for up to 2 days and being only entitled to minimal assistance (cheap accommodation, no compensation like that for delay in air travel). In other words, you have a right to eventually be brought to Bratislava, not to demand that the operator pulls all stops to bring you there fast.– RelaxedCommented Jul 22, 2022 at 9:55
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2Sounds like you’d have more success making a claim under your travel insurance– TravellerCommented Jul 22, 2022 at 10:24
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1In this case both your and the operator's interpretation are "reasonable" and "defensible" so if push comes to shove that would have to be decided by a court or equivalent. I suggest contacting a local lawyer and let them have a look at it. You may have a chance here, since potentially there was "gross negligence" by the operator involved . Feel free to move or repost on law.stackexchange.com– HilmarCommented Jul 22, 2022 at 13:37
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