Timeline for No transit zone at Linate airport. Couldn't get on connecting flight. Whose responsibility is it?
Current License: CC BY-SA 4.0
15 events
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| Dec 15, 2019 at 19:27 | comment | added | Michael Hampton | We see odd routings through Schengen like this all the time. A lot of times I see origin-FRA-MUC-destination but it could be any two Schengen airports. As far as I can determine it's because for whatever fare construction reason those bizarre routes were cheapest at the time of the search. This routing would be no problem for a British citizen, and this site markets in the UK. | |
| Dec 15, 2019 at 7:29 | comment | added | Roger Dahl | @MichaelHampton I haven't looked at the site, but I was thinking maybe they were a bit shady, and added unusual domestic legs to their search algorithm in an effort to undercut more legitimate travel agencies that would route all their international passengers exclusively through international hubs. | |
| Dec 15, 2019 at 7:20 | comment | added | Roger Dahl | @Moo I was indeed attempting to address your point re. 350 different requirements. What I was trying to say was that the information provided would be at a generic level covering all the passengers on the flight, which, after all, left from the same airport and will arrive at the same airport. Something on the itinerary saying, "this flight requires passengers to have permission to enter the Schengen area." | |
| Dec 15, 2019 at 7:09 | comment | added | user29788 | @RogerDahl either you aren’t understanding or you are deliberately ignoring my previous points on that - 350 passengers can easily mean 350 very different requirements. There are essentially no “general list” beyond “your travel documents and any visas, travel authorisations or permits required”, and airlines typically cover that already. You are asking for something which isn’t as easy as you think it is. | |
| Dec 15, 2019 at 7:05 | comment | added | Michael Hampton | International air travel is precisely such a service! This is why airlines disclaim in many places, such as their web site, and especially the contract of carriage, that the passenger is responsible for obtaining any necessary travel documents and/or visas. Some airlines (and travel agents!) are worse at communicating this than others, though all of them should make some attempt. Interestingly, the agent that the OP used seems to be oriented towards British citizens and I could not find visa information useful for non-citizens on their web site. | |
| Dec 15, 2019 at 7:05 | comment | added | Roger Dahl | @Moo Requiring the travel agency to provide a general list of paperwork that's commonly needed for a given itinerary seems reasonable to me. Sure, you can call that "legal advice", but those words imply a lawyer-client relationship to me and that certainly wasn't where I was going with this... | |
| Dec 15, 2019 at 6:33 | comment | added | user29788 | @RogerDahl and there’s nothing unusual here, at all. And I disagree that there is any responsibility on the part of the airline to communicate anything here - visas, travel authorities and permits are always the responsibility of the traveller. End of story. If you want the airlines to start giving legal advice, expect your tickets to cost significantly more, because that’s a shed load of additional liability they are picking up. | |
| Dec 15, 2019 at 6:21 | comment | added | Roger Dahl | @Moo It makes sense to me that the traveler is responsible for making sure they meet the legal requirements for making the journey. But if some of those requirements are "unusual", it seems like there should be some responsibility on the part of the travel agency to clearly communicate those. | |
| Dec 15, 2019 at 6:08 | comment | added | Roger Dahl |
@MichaelHampton Airlines and travel agents have absolutely no responsibility to the passenger to ensure that the passenger will be allowed to travel their chosen itinerary by the respective governments.: If there was anything in my response that looked like an assertion to that effect, it was unintentional. My thinking was more along the lines that selling a service with unusual requirements for use is like selling a car with known issues. The seller of the service or car has some responsibility to clearly communicate those issues to the buyer.
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| Dec 15, 2019 at 5:47 | comment | added | user29788 | @RogerDahl and that is where your opinion differs from the norm that is international travel - the traveller is solely responsible for all visas, travel authorisations and permits involved in their journey. A large aircraft can have 350 passengers on board, that’s 350 potentially unique and individual situations for the purposes of immigration and transit, and the airline or travel agency might not even know anything about the actual traveller until the day of travel. That is why the traveller is responsible. | |
| Dec 15, 2019 at 5:33 | comment | added | Roger Dahl |
@Moo there was nothing wrong with the service purchased: I feel like there was something wrong with the service. It came with an unusual, additonal requirement for use that was not disclosed and that the customer couldn't reasonably be expected to be aware of independently.
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| Dec 14, 2019 at 22:26 | comment | added | Michael Hampton | If only this were true. Airlines and travel agents have absolutely no responsibility to the passenger to ensure that the passenger will be allowed to travel their chosen itinerary by the respective governments. The airline's responsibility is to those governments. It's always been the passenger's responsibility to ensure that he has the correct documents. The airline screwed up by allowing this person to board in the first place, and for that they will probably get a steep fine from the Italian government. It's not unheard of for airlines to try to recover these fines from such passengers. | |
| Dec 14, 2019 at 21:22 | comment | added | user29788 | You can buy a ticket from an airline or an agency months in advance without giving them passport details (and thus travel authority documents) until days before the actual flight, so how is the airline or agency supposed to bear the responsibility here? The airline operated the flights purchased, there was nothing wrong with the service purchased. | |
| Dec 14, 2019 at 20:35 | review | First posts | |||
| Dec 14, 2019 at 21:57 | |||||
| Dec 14, 2019 at 20:34 | history | answered | Roger Dahl | CC BY-SA 4.0 |