Skip to main content
Travel

You are not logged in. Your edit will be placed in a queue until it is peer reviewed.

We welcome edits that make the post easier to understand and more valuable for readers. Because community members review edits, please try to make the post substantially better than how you found it, for example, by fixing grammar or adding additional resources and hyperlinks.

13
  • You can buy a ticket from an airline or an agency months in advance without giving them passport details (and thus travel authority documents) until days before the actual flight, so how is the airline or agency supposed to bear the responsibility here? The airline operated the flights purchased, there was nothing wrong with the service purchased.
    – user29788
    Commented Dec 14, 2019 at 21:22
  • If only this were true. Airlines and travel agents have absolutely no responsibility to the passenger to ensure that the passenger will be allowed to travel their chosen itinerary by the respective governments. The airline's responsibility is to those governments. It's always been the passenger's responsibility to ensure that he has the correct documents. The airline screwed up by allowing this person to board in the first place, and for that they will probably get a steep fine from the Italian government. It's not unheard of for airlines to try to recover these fines from such passengers.
    – Michael Hampton
    Commented Dec 14, 2019 at 22:26
  • @Moo there was nothing wrong with the service purchased: I feel like there was something wrong with the service. It came with an unusual, additonal requirement for use that was not disclosed and that the customer couldn't reasonably be expected to be aware of independently.
    – Roger Dahl
    Commented Dec 15, 2019 at 5:33
  • 2
    @RogerDahl and that is where your opinion differs from the norm that is international travel - the traveller is solely responsible for all visas, travel authorisations and permits involved in their journey. A large aircraft can have 350 passengers on board, that’s 350 potentially unique and individual situations for the purposes of immigration and transit, and the airline or travel agency might not even know anything about the actual traveller until the day of travel. That is why the traveller is responsible.
    – user29788
    Commented Dec 15, 2019 at 5:47
  • 1
    @RogerDahl and there’s nothing unusual here, at all. And I disagree that there is any responsibility on the part of the airline to communicate anything here - visas, travel authorities and permits are always the responsibility of the traveller. End of story. If you want the airlines to start giving legal advice, expect your tickets to cost significantly more, because that’s a shed load of additional liability they are picking up.
    – user29788
    Commented Dec 15, 2019 at 6:33