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    Many airlines will just refuse to pay, even if they have to. At the court in Frankfurt alone there are 16,000 cases per year, completely overloading their capacities. Often, you only can take it to court or forfeit the claim to an agency which is specialized in this, accepting a lower payment from them.
    – Paul Paulsen
    Commented Sep 19, 2019 at 19:22
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    The problem is that the company only loses when it loses (in court). It wins when it wins (in court) but also when you give up. So the path of least resistance is to make you give up. Whatever gibberish is most likely to make you give up will be sent your way.
    – Mindwin Remember Monica
    Commented Sep 20, 2019 at 18:10
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    It's ridiculous that we as a society accept this kind of BS. This letter should itself constitute fraud and only increase damages owed to OP
    – Bwmat
    Commented Sep 20, 2019 at 18:40
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    It seems like a very elaborate way of saying "sue me".
    – Gabriel
    Commented Sep 20, 2019 at 18:57
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    they should really add some kind of fines that not only would make it MORE expensive to plain refuse on average for the company, but also with part of it going to the customer who got screwed to make it worth to sue - if doing the right thing is really that hard for companies
    – htmlcoderexe
    Commented Mar 4, 2020 at 8:56