Timeline for Flight departed from the gate 5 min before scheduled departure time. Refund options
Current License: CC BY-SA 4.0
20 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| May 3, 2019 at 23:32 | vote | accept | perennial_noob | ||
| Apr 22, 2019 at 17:28 | answer | added | Ken Griffith | timeline score: 0 | |
| Apr 21, 2019 at 3:55 | comment | added | user71659 | What you can claim fundamentally depends on the fare you paid for, which you haven't given any details on. It varies wildly: If you paid for a full-fare unrestricted ticket, you're entitled to go on any flight to the destination, no matter who's fault it was. If you bought a high-level refundable ticket, you're entitled all your money back, again regardless of fault. A mid-priced ticket is typically a new flight with a ~$50 penalty, which can be waived if the gate agent feels nice. A highly discounted ticket = out of luck. | |
| Apr 21, 2019 at 3:00 | answer | added | qaccount345 | timeline score: 5 | |
| Apr 21, 2019 at 0:34 | comment | added | Chris | @Traveller: I agree that it seems bizarre but given there is compensation in form of being able to reclaim taxes/fees it seems that it was worth asking. And even if there wasn't having a question whose answer is "no, you can't get anything" is still completely valid to me. | |
| Apr 20, 2019 at 21:48 | comment | added | Traveller | @Chris We seem to have interpreted the question differently. I guess for me the idea that compensation might be due to someone who arrived at the gate 2 minutes before the scheduled departure time seemed bizarre. | |
| Apr 20, 2019 at 21:15 | comment | added | Chris | @Traveller: The OP is asking about options. The question doesn't read to me as "I expect a full refund, how do i get it?" but as "What are my options?". For example in your comment you say "apart from the tax/fees refund mentioned in Aganju’s excellent answer" - given that isn't anywhere in the question surely that is exactly the sort of information that the OP is after. I am struggling to understand why you think the question should be about more than the obvious... | |
| Apr 20, 2019 at 21:00 | history | tweeted | twitter.com/StackTravel/status/1119707487500943360 | ||
| Apr 20, 2019 at 15:47 | comment | added | hmakholm left over Monica | @aCVn: To be fair, the current practice of quoting block-off times is not all that much of an improvement over takeoff times. In an ideal world the published departure times would be "join the check-in line at this time at the latest and we'll get you to point B" times, namely the point where the passenger's own travel arrangements stop mattering and everything starts depending on capacity allocations that the airline (or their providers, such as the airport) controls. But there doesn't seem a reasonable way to get to that ideal world from the one we have. | |
| Apr 20, 2019 at 15:11 | answer | added | Fattie | timeline score: 19 | |
| Apr 20, 2019 at 12:55 | comment | added | user | "Departure time is time to leave the gate and not take-off. Confirm this." Suppose the listed departure time was the flight's allocated take-off slot time. That would be utterly useless to almost every passenger on any given flight, as they would have no idea of such things as for how long the aircraft needs to taxi to get to the runway. Confused travellers do not benefit the airline, and since (to within experimental error) the airline wants passengers to travel with them again, it stands to reason that the airline would try to make the process of travelling as hassle-free as possible. | |
| Apr 20, 2019 at 10:07 | comment | added | Traveller | @perennial_noob I wasn’t suggesting the question is invalid. You appear to have flown before (“we ran later than we usually do on our way to flights”) and there’s nothing in your question about any extenuating circumstances causing you to run late. I was therefore just intrigued to understand why you’d think any compensation might be due or any other redress might be available to you apart from the tax/fees refund mentioned in Aganju’s excellent answer | |
| Apr 20, 2019 at 8:16 | comment | added | chadbag | Why were you "late" to the gate? Were you just late getting to the airport or were you on a connecting flight that was late getting there so you had to run to try and catch the next leg an missed it? | |
| Apr 20, 2019 at 4:50 | history | became hot network question | |||
| Apr 19, 2019 at 23:13 | comment | added | perennial_noob | @Traveller - there is nothing to struggle to understand if you accept that the question was asked because of a lack of knowledge. If 'be at the gate x minutes...' is not new, so aren't late arrivals. In fact, I have seen experiences when flights have waited for passengers (connections & first flight alike). Often, flights say to arrive 3 hours in advance at the airport but not everyone does it. Even with boarding, it starts roughly 30 min prior but your boarding may not be until your group is called. So you could show up even after your group boarded. The below ans was valid and it is upvoted | |
| Apr 19, 2019 at 20:27 | comment | added | Traveller | I’m struggling to understand why you would think you have any options in this scenario. It’s not as if ‘be at the gate by x minutes before the scheduled time’ is a recently-invented approach | |
| Apr 19, 2019 at 19:34 | comment | added | hmakholm left over Monica | And if the aircraft is parked at a remote stand, it can quite easily be that the apron bus needs to leave the terminal building ten minutes or more before the scheduled departure time. | |
| Apr 19, 2019 at 19:19 | comment | added | hmakholm left over Monica | The scheduled departure time is usually intended to be the time the aircraft physically starts moving away from the gate/stand. The boarding bridge general needs to be retracted at least several minutes before that, doors closed and secured, etc. | |
| Apr 19, 2019 at 19:14 | answer | added | Aganju | timeline score: 83 | |
| Apr 19, 2019 at 19:06 | history | asked | perennial_noob | CC BY-SA 4.0 |