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    The scheduled departure time is usually intended to be the time the aircraft physically starts moving away from the gate/stand. The boarding bridge general needs to be retracted at least several minutes before that, doors closed and secured, etc.
    – hmakholm left over Monica
    Commented Apr 19, 2019 at 19:19
  • 4
    And if the aircraft is parked at a remote stand, it can quite easily be that the apron bus needs to leave the terminal building ten minutes or more before the scheduled departure time.
    – hmakholm left over Monica
    Commented Apr 19, 2019 at 19:34
  • 22
    I’m struggling to understand why you would think you have any options in this scenario. It’s not as if ‘be at the gate by x minutes before the scheduled time’ is a recently-invented approach
    – Traveller
    Commented Apr 19, 2019 at 20:27
  • 8
    Why were you "late" to the gate? Were you just late getting to the airport or were you on a connecting flight that was late getting there so you had to run to try and catch the next leg an missed it?
    – chadbag
    Commented Apr 20, 2019 at 8:16
  • 8
    @perennial_noob I wasn’t suggesting the question is invalid. You appear to have flown before (“we ran later than we usually do on our way to flights”) and there’s nothing in your question about any extenuating circumstances causing you to run late. I was therefore just intrigued to understand why you’d think any compensation might be due or any other redress might be available to you apart from the tax/fees refund mentioned in Aganju’s excellent answer
    – Traveller
    Commented Apr 20, 2019 at 10:07