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I disagree, @dan-klasson. The answer is there: No recourse. That's an answer. The rest is commentary, but it doesn't detract from the answer: in fact, it adds to it
– TRiG
Commented Mar 13, 2019 at 15:30
In this particular case there was a legitimate safety issue, which the manufacturer documentedly knew about for at least 5 months (quite possibly longer), and neither adequately fixed nor revised their pilot training simulators. "No recourse" is a meaningless generality. There is obviously passenger recourse through refund and rebooking requests, cancellations, credit-card refunds/chargebacks, also Boeing would be feeling major heat from their airline clients for this.
– smci
Commented Mar 14, 2019 at 5:20
@smci The airline is under no obligation to refund or rebook just because the passenger doesn't want to fly on a particular plane, so there is no recourse there. A credit card chargeback would be a breach of your contract with the airline and leave you liable to being sued.
– David Richerby
Commented Mar 14, 2019 at 10:25
@DavidRicherby: why are you totally ignoring what I said? There has been a known safety issue since at least 2018 with the 737MAX MCAS (Maneuvering Characteristics Augmentation System) that killed 157 people on LionAir + 189 people on the Ethiopian Airlines crash, also US pilots had been complaining about it in 2018, and now Boeing officially acknowledged it. It's not a question of passengers not "wanting" to fly on a particular plane model; as of 3/13, airlines are not legally able to fly the 737. Hence unable to fulfil their end of the contract
– smci
Commented Mar 14, 2019 at 12:43
But since at least 3Q/2018, many airlines have been knowingly selling tickets on a known-dangerous plane that has had two fatal accidents plus more near-accidents (in the US). (I personally avoided flying LionAir last Christmas for exactly this reason). You're suggesting passengers had no legal right to demand a change or cancellation on those grounds. I repeat that this answer is nonsense (as per my earlier comment that somehow got deleted).
– smci
Commented Mar 14, 2019 at 12:50

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