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Rev

thank you. American at the moment they may refund me the cost for change the ticket... they starts from 900$ for 2 tickets and now they drop to 100$ . I will complain again in Dallas tonight to get more answers about all this mess..
– Andrea
Commented Feb 14, 2018 at 1:15
@Andrea change the ticket? You haven't mentioned that before, have you? Why did you change your ticket?
– phoog
Commented Feb 14, 2018 at 1:46
Hi there small update from JFK after 2 hrs complain in. Dallas, nothing change, American seems not responsible ( what they said to me) if the system ask the Esta instead visa. My original date of return was feb 20. But because I received the email from US Custom to leave before feb 17.
– Andrea
Commented Feb 14, 2018 at 22:11
@Andrea perhaps you can ask to have your entry record corrected at a CBP deferred inspection site.
– phoog
Commented Feb 15, 2018 at 5:17
@Andrea in case you can no longer see my comment on your now deleted answer: XYou don't seem to understand: the fact that you were admitted on the VWP is not the airline's fault. It is entirely possible to check in with ESTA and then be admitted with a visa; it's not hard to find advice online to do that as a workaround for online check-in systems that don't accept VWP-eligible travelers without ESTA. Furthermore, your admission under the VWP was a mistake by the CBP officer. You should be able to correct it by following the link I gave in an earlier comment.
– phoog
Commented Mar 2, 2018 at 22:40

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