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    This is usually documented in the rules of the hostel site or booking site when you booked. Many hostels make allowances, depending on whether it's high or low season and how much demand they have for rooms, but they're not obliged to. You should always read these rules when you're booking, and read reviews too to see if other people are complaining about such things.
    – hippietrail
    Commented Jan 28, 2018 at 0:57
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    It seems wrong to charge the full stay and not give you the room. Either one alone is understandable (and quite usual), but both is double-dipping. However, I don’t know the spanish laws. In Germany, I would not accept this, and raise a stink.
    – Aganju
    Commented Jan 28, 2018 at 1:39
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    Did you book this with a credit card? If so, dispute the transaction. Ideally you should have proof of them denying you your hotel bed.
    – JonathanReez ♦
    Commented Jan 28, 2018 at 4:49
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    @Roddy of the Frozen Peas: According to the question, the OP only noticed after arriving (i.e. on the second day of booking), so it would have been too late for any ahead-of-time contact.
    – chirlu
    Commented Jan 28, 2018 at 10:36
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    It looks like a scam, I'd look for legal advice if I were you. Even if Spain has low customer protection standards, they are a member of EU and as those, they are oblidged to follow higher standards they'd otherwise like.
    – user45851
    Commented Jan 29, 2018 at 8:32