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Rev

Thank you. The fact that her ticket carry a different name is unfortunate, but it is not the main issue. The issue is, that after travelling to the destination, the booking seemingly has ceased to exist. The argument from the travel agency has been, that seeing as the carrier has already flown her two of the four flights, it must be a valid booking, and the carrier are obligated to resolve it. Obviously, the carrier claims no responsibility, as they are not operating the flight, and the operator doesn't feel responsible for a booking that (for some reason) does not exist in their system.
– Nix
Commented Sep 7, 2017 at 15:50
@Nix: Did you check in Lufthansa website. They should have all itinerary. Note: the web system is different to client support: the first works for all people (but ev. some changes are blocked), the second one requires that you bought ticket with them.
– Giacomo Catenazzi
Commented Sep 7, 2017 at 15:59
Lufthansa does not allow checkin, as they are not operating this particular flight. They also do not allow ticket changes, as the booking was not made through them directly. The itinerary is there, though - it just does not exist in Air India's systems, who are operating the flight.
– Nix
Commented Sep 7, 2017 at 21:41

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