Timeline for Is it the carrier's responsibility to bringing a passenger home?
Current License: CC BY-SA 3.0
22 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Sep 18, 2017 at 20:37 | vote | accept | Nix | ||
| Sep 7, 2017 at 22:15 | history | tweeted | twitter.com/StackTravel/status/905917443805208578 | ||
| Sep 7, 2017 at 22:03 | comment | added | Relaxed | @TimLymington Starting point, yes, home, no. I am well aware of this but it's an obligation towards the state refusing entry, what it is about is getting that state rid of unwanted people (and giving airlines some incentive to check documents), not a convenience to the passenger. Pretty much the opposite of what the OP is looking for. | |
| Sep 7, 2017 at 20:34 | comment | added | Tim Lymington | @Relaxed; the Warsaw Convention on air travel explicitly imposes an obligation on all carriers to return a passenger who is refused entry back to his or her starting point. Company policies do not affect this. | |
| Sep 7, 2017 at 18:46 | comment | added | Calchas | Second, the confusion may be caused because Air India uses a different computer reservation system to Lufthansa. Therefore Lufthansa will have an Amadeus record, which might only contain its flights, and the Air India flights will be on Sabre, and that might only contain the AI flights. Somewhere there will be a master PNR created by the travel agent, which could be on a third system. You may want to ask the travel agent for all the PNRs involved in this journey. | |
| Sep 7, 2017 at 18:42 | comment | added | Calchas | Can she find the booking using the Lufthansa reference on Classic CheckMyTrip? If she can, then she should look up the e-ticket number and provide that to the airline. If she can't, make sure she is using the Lufthansa reference, which may be different to the Travel Agent reference. | |
| S Sep 7, 2017 at 17:52 | history | suggested | user67108 | CC BY-SA 3.0 |
Spelling, grammar
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| Sep 7, 2017 at 17:30 | review | Suggested edits | |||
| S Sep 7, 2017 at 17:52 | |||||
| Sep 7, 2017 at 17:14 | comment | added | phoog | @GiacomoCatenazzi how can she check or change anything online if she cannot retrieve the reservation online? Also, I'm skeptical of your assertion about the passport number. Every reservation lookup I've ever done has been by name; passport details are not usually required at booking; and furthermore I routinely use different passports for different portions of the same booking without this ever having been a problem (indeed, I don't remember anyone even so much as commenting on it). | |
| Sep 7, 2017 at 15:34 | answer | added | Giacomo Catenazzi | timeline score: 5 | |
| Sep 7, 2017 at 15:26 | comment | added | Giacomo Catenazzi | Typo on names are very very frequent, see many similar question in this site. Don't worry. I think what matter more is the passport number on the registration system. You can check in Lufthansa site, and ev. change it. | |
| Sep 7, 2017 at 14:30 | comment | added | user38879 | @Nix, Other than the name issue the paper ticket was probably unnecessary, I've always flown from India with non-paper e-tickets and used a paper copy of the itinerary to get into the terminal. FWIW On my one flight out with Air India, booked through United, I also couldn't find my reservation at the Air India web site using the UA locator but the check-in desk did know who I was. | |
| Sep 7, 2017 at 13:59 | comment | added | DJClayworth | Travel agents still exist only because they are able to sort out issues like this. She should contact the travel agent and get them to confirm that the reservation they made is still valid, and if they are not sure about that the travel agent should book another flight at their expense. | |
| Sep 7, 2017 at 12:40 | comment | added | Nix | @phoog Nope, not yet. Her flight is not until tomorrow. The ticket has her name and reservation number, which the airline uses to find her booking. She actually has received a new ticket from the travel agency. This will allow her at least to enter the airport, where she will hopefully be able to check in with her actual ticket (the new one will be cancelled, it's just to get in to the airport, as they require her to present a valid ticket). | |
| Sep 7, 2017 at 12:29 | comment | added | phoog | Has she tried showing that to the airline to help them find her reservation? | |
| Sep 7, 2017 at 11:38 | comment | added | Nix | @phoog Yes, she has outbound boarding pass on her phone. | |
| Sep 7, 2017 at 11:09 | comment | added | phoog | Does she have her boarding pass for the outbound journey? | |
| Sep 7, 2017 at 10:10 | comment | added | Relaxed | Yes, I got that but it still makes little sense to look at it that way. Either they accept there is a booking based on whatever documentation you have and everything is fine. Or they don't and there is no obligation arising from the earlier flights. The only obligation comes from the fact that she did book and pay for those flights in the first place, computer glitch notwithstanding. It would work the same way if it was the first leg of the trip or maybe some intermediate leg that would not bring her back to her place of residence. | |
| Sep 7, 2017 at 10:03 | comment | added | Nix | It is the same booking for the outbound and return journey. She has already flown the outbound flights, and all documentation shows the outbound and return flights as the same booking. The main issue is, that somewhere this booking got lost in the system, and now no one wants to take responsibility for it. So the question is, seeing as she has already travelled half of the flights, is it the carriers responsibility to uphold the rest of the flights? | |
| Sep 7, 2017 at 9:57 | comment | added | Relaxed | The explanation provided by the agency makes little sense, it's only a return journey if they assume there is a reservation, in which case they simply have an obligation to honor it. But there is no obligation for them to bring anyone home per se, not even when you are refused entry. How would that work? You prove you are German so you can demand to be put on a flight to Germany that you haven't booked? Or only on the carrier that brought you there, even if you booked a one-way ticket? | |
| Sep 7, 2017 at 9:55 | history | edited | Nix | CC BY-SA 3.0 |
added info about extra security check
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| Sep 7, 2017 at 9:46 | history | asked | Nix | CC BY-SA 3.0 |