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| Prio | Original string | Translation | — |
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| ↑ | Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently. | You have to log in to add a translation. | Details |
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Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.
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| ↑ | SupportCandy - Helpdesk & Customer Support Ticket System | SupportCandy - Helpdesk & Customer Support Ticket System | Details |
Original current
SupportCandy - Helpdesk & Customer Support Ticket System
CommentPlugin name. You have to log in to edit this translation. |
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| <a href="https://supportcandy.net/downloads/productivity-suite/">Productivity Suite</a> - Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity. | You have to log in to add a translation. | Details | |
Original untranslated
<a href="https://supportcandy.net/downloads/productivity-suite/">Productivity Suite</a> - Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.
CommentFound in description list item. You have to log in to edit this translation. |
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| SupportCandy Helpdesk allows unlimited file attachments to tickets and replies, with customizable file type permissions. The Private Credentials add-on further enables users to provide sensitive information within a ticket, ensuring secure and encrypted storage. | You have to log in to add a translation. | Details | |
Original untranslated
SupportCandy Helpdesk allows unlimited file attachments to tickets and replies, with customizable file type permissions. The Private Credentials add-on further enables users to provide sensitive information within a ticket, ensuring secure and encrypted storage.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| Yes, the Reports add-on provides a graphical overview of your tickets and useful statistics. Generate reports for default and custom fields, offering valuable insights into your support desk's performance. | You have to log in to add a translation. | Details | |
Original untranslated
Yes, the Reports add-on provides a graphical overview of your tickets and useful statistics. Generate reports for default and custom fields, offering valuable insights into your support desk's performance.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| Yes, the Automatic Close Tickets premium add-on allows you to set a timeframe for ticket closure after a period of inactivity. It also sends warning/reminder emails before closing the ticket. | You have to log in to add a translation. | Details | |
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Yes, the Automatic Close Tickets premium add-on allows you to set a timeframe for ticket closure after a period of inactivity. It also sends warning/reminder emails before closing the ticket.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| The plugin is fully GDPR compatible, featuring data retention and deletion options. | You have to log in to add a translation. | Details | |
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The plugin is fully GDPR compatible, featuring data retention and deletion options.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| Premium add-ons include Email Piping, WooCommerce Integration, Workflows, SLA management, Canned Reply, Satisfaction Survey, and more. These additions streamline processes, automate tasks, and boost overall productivity. | You have to log in to add a translation. | Details | |
Original untranslated
Premium add-ons include Email Piping, WooCommerce Integration, Workflows, SLA management, Canned Reply, Satisfaction Survey, and more. These additions streamline processes, automate tasks, and boost overall productivity.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| Yes, the free version offers unlimited tickets, support agents, customers, and various essential features like custom filters, advanced search, private notes, and GDPR compatibility, making it a comprehensive solution for online businesses. | You have to log in to add a translation. | Details | |
Original untranslated
Yes, the free version offers unlimited tickets, support agents, customers, and various essential features like custom filters, advanced search, private notes, and GDPR compatibility, making it a comprehensive solution for online businesses.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| You have full control over ticket assignments and agent permissions. Assign multiple agents and tags to tickets, set specific permission levels based on agent roles, and utilize advanced search functionality for efficient management. | You have to log in to add a translation. | Details | |
Original untranslated
You have full control over ticket assignments and agent permissions. Assign multiple agents and tags to tickets, set specific permission levels based on agent roles, and utilize advanced search functionality for efficient management.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| Absolutely! SupportCandy Helpdesk offers customizable appearance options, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look. | You have to log in to add a translation. | Details | |
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Absolutely! SupportCandy Helpdesk offers customizable appearance options, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| SupportCandy Helpdesk stands out for its longevity, versatility, and feature-rich design. It offers a complete helpdesk and customer support ticket system, providing a self-hosted solution with no constraints on tickets, agents, or data. | You have to log in to add a translation. | Details | |
Original untranslated
SupportCandy Helpdesk stands out for its longevity, versatility, and feature-rich design. It offers a complete helpdesk and customer support ticket system, providing a self-hosted solution with no constraints on tickets, agents, or data.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| No, it is not necessary. The free version of SupportCandy provides essential features such as email notifications, unlimited agents, customers, and tickets. It includes custom categories, statuses, and priorities. The Pro version, while not mandatory, offers additional benefits like automation to streamline processes, automated assignment of agents, and advanced reporting. It is available at a competitive price within the market segment, providing added functionality for those seeking more advanced features. | You have to log in to add a translation. | Details | |
Original untranslated
No, it is not necessary. The free version of SupportCandy provides essential features such as email notifications, unlimited agents, customers, and tickets. It includes custom categories, statuses, and priorities. The Pro version, while not mandatory, offers additional benefits like automation to streamline processes, automated assignment of agents, and advanced reporting. It is available at a competitive price within the market segment, providing added functionality for those seeking more advanced features.
CommentFound in faq paragraph. You have to log in to edit this translation. |
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| How does the plugin handle file attachments and secure information within tickets? | You have to log in to add a translation. | Details | |
Original untranslated
How does the plugin handle file attachments and secure information within tickets?
CommentFound in faq header. You have to log in to edit this translation. |
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| Can I generate detailed reports on ticket statistics and customer interactions? | You have to log in to add a translation. | Details | |
Original untranslated
Can I generate detailed reports on ticket statistics and customer interactions?
CommentFound in faq header. You have to log in to edit this translation. |
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