The Ultimate Guide to Unified Communications
2024 edition
Overview
Also known as UC.
Where once the telephone reigned supreme, modern communication now encompasses email, txt, webchat, video conferencing and more. Unified Communications brings all these modes together and helps people identify and use the mode most appropriate for the specific interaction. Collaboration goes beyond ‘one to one’ communication and empowers group work, even when members are remote, and further incorporates file sharing technologies so people can work together on the same documents or files, without being in the same room.
Analyst reports
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IDC MarketScape on UC & CX
NICE named leader in IDC MarketScape for CXone Mpower l...
Last month
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IDC MarketScape on UC & Hyperscale
Genesys reports $1.5 billion in revenue with 40% growth
Last month
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Gartner on UC & MarTech
Kore.ai named leader in Forrester Wave for conversation...
Tue, 21st May 2024
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Gartner on UC & Low-code
Mendix 10.6 launch simplifies & accelerates enterprise ...
Tue, 5th Mar 2024
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Frost & Sullivan on UC & Data Analytics
Vonage to boost Southern Cross Credit Union's customer ...
Wed, 14th Feb 2024
Expert columns
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72% of business leaders suffer from analysis paralysis ...
Last month
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By Rod Lester of NICE
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
![Story image](https://cdn.statically.io/img/techday.asia/../../../../../uploads/story/2024/05/13/preview_Ashwin_Ram_-_Check_Point_Software.webp)
By Ashwin Ram of Check Point Software Technologies
Collaboration tools are now at the frontline in the bat...
Mon, 13th May 2024
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By Mark Gorrie of Gen Digital Inc
What is vishing? Tips to spot and avoid voice phishing ...
Thu, 2nd May 2024
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By Jonathan Tanner of Barracuda Networks
The remote desktop tools most targeted by attackers in ...
Thu, 2nd May 2024
More expert columns
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By Gabriel Moss of Barracuda Networks
How attackers weaponise generative AI through data pois...
Thu, 4th Apr 2024
![Story image](https://cdn.statically.io/img/techday.asia/../../../../../uploads/story/2024/04/03/preview_Sentinel_One_049.webp)
By Jason Duerden of SentinelOne
Overcoming the data challenges associated with gen AI d...
Wed, 3rd Apr 2024
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By Martyn Riddle of Verint
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Thu, 21st Mar 2024
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By Matthew Stradling of Cinos
Workplace communications: The role of AI and audio-visu...
Mon, 18th Mar 2024
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Thu, 7th Mar 2024
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By Aaron Holt of Neo4j
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Wed, 21st Feb 2024
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Embracing new tools in CX to revolutionise the digital ...
Tue, 6th Feb 2024
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Putting all your eggs in one communication basket is ne...
Mon, 5th Feb 2024
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Fri, 5th Jan 2024
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Wed, 6th Dec 2023
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Wed, 15th Nov 2023
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Tue, 29th Aug 2023
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Wed, 2nd Aug 2023
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Wed, 26th Jul 2023
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