The Ultimate Guide to Customer Experience
2024 edition
Overview
Also known as CX.
In days gone by, the IT department, computer and other device manufacturers, and software developers, gave little to no thought about the intended users of their products. Ushered in by companies like Apple, that’s all changed: today, Customer Experience (CX) is the field of endeavour concerned with how people receive and interact with products, services and organisations themselves (the term is also used frequently in a Contact Centre context). CX encompasses emotions, opinions and perceptions of products and services, and CX practitioners seek to positively influence how customers receive and interact with the organisation, it’s services and products.
Analyst reports
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IDC MarketScape on CX & UC
NICE named leader in IDC MarketScape for CXone Mpower l...
Last month
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Gartner on CX & Storage
Pure Storage provides glimpse of the future of data sto...
Last month
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Forrester Wave on CX & MarTech
Constructor raises USD $25 million to triple valuation ...
Last month
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Gartner on CX & DevOps
Tricentis boosts SAP partnership with AI & new integrat...
Last month
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Forrester Wave on CX & MarTech
Medallia named leader in Forrester Wave for text analyt...
Fri, 31st May 2024
Expert columns
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By Jukka Yliuntinen of G+D
How payment service providers and merchants can enhance...
3 days ago
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By Piotr Korzeniowski of Piwik PRO
How to optimize your brand’s eCommerce site around key ...
4 days ago
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By Raghav Sibal of Manhattan Associates
People are talking about RFID again… Here’s why
Last week
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By Roch Muraine of Alcatel-Lucent Enterprise
Better connectivity for smarter transport
This month
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By Chris Ponton Dwyer of Zepto
How PayTo is changing the payments game for telcos
Last month
Interviews
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Discussing Developers
Exclusive: DataStax thrives with AI-driven customer suc...
This month
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Discussing Investment
Exclusive: How Cado Security continues to innovate
Tue, 21st May 2024
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Discussing Leadership
Titans of Tech - Ameya Talwalkar of Cequence Security
Thu, 14th Mar 2024
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Discussing Telecommunications
Exclusive: How AI Voice Integration is evolving with Se...
Tue, 27th Feb 2024
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Discussing Cloud Services
Exclusive: How Amdocs is powering CSPs in the B2B telec...
Mon, 12th Feb 2024
More expert columns
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By Simon Le Grand of Lightspeed
Clicks, customers, and ROI: Harnessing the power of mul...
Last month
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By Karlie Taylor of SHOPLINE Australia
Leveraging loyalty: How are retailers approaching reten...
Last month
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By Sharryn Napier of GitHub
How to navigate the micro-macro dichotomy of GenAI
Last month
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By Craig Nielsen of GitLab
Preparing for a new AI-driven era in software developme...
Last month
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By Graham Jackson of Fluent Commerce
AI in Commerce: Why retailers need to beware
Last month
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By Billy Loizou of Amperity
First-party data getting you down? 5 Tactics that will ...
Last month
Recent news
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About Integration
ReBound & Loop join forces to streamline eCommerce retu...
3 days ago
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About Social Media
Vodafone offers free roaming in France for sporting eve...
3 days ago
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About Storage
DapuStor & Pliops unveil superior KVrocks storage solut...
3 days ago
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About Fintechs
Australian banks lead in AI adoption but face key chall...
4 days ago
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About Webinar
Businesses turn to immersive phygital experiences for e...
4 days ago
More expert columns
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By Billy Loizou of Amperity
First-party data getting you down? 5 Tactics that will ...
Last month
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By Amanda Springintveld of Spark
Enhancing customer experience with conversational AI
Last month
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By Sateesh Seetharamiah of EdgeVerve
Fix your digital transformation for real results
Last month
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By Rod Lester of NICE
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
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By Staff Writer
How AI will impact customer loyalty programs
Tue, 28th May 2024
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By Vasko Ckorovski of SHOPLINE
Cyber security in retail: How proactive measures build ...
Tue, 28th May 2024
Even more expert columns
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By Vasko Ckorovski of SHOPLINE
Cyber security in retail: How proactive measures build ...
Tue, 28th May 2024
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By Carl Warwick of BillingPlatform
How AI-powered billing can help your enterprise become ...
Wed, 22nd May 2024
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By Yann Burden of Pendula
SMS Marketing: Balancing Benefits for Telcos While Avoi...
Tue, 21st May 2024
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By Rob Hango-Zada of Shippit
Consumer-centric delivery: The next frontier of retail ...
Fri, 17th May 2024
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By John Agger of Fastly
Why e-commerce security is a balancing act between spee...
Mon, 6th May 2024
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By Paco Albie of Digital Immersion
Debunking the “Three Year Lie”: A new approach to retai...
Fri, 3rd May 2024
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By Staff Writer of Amperity
Let’s dive in! Amperity’s CTO on Gen AI as catalyst for...
Thu, 2nd May 2024
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By Abdul Rehman Zafar of Ververica
Harnessing Ververica Cloud for e-commerce success
Thu, 2nd May 2024
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By Iman Ghodosi of Backbase
How blending ICT environments can elevate or impede you...
Mon, 29th Apr 2024
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By Staff Writer of Projectworks
Navigating the future of the consulting industry
Fri, 26th Apr 2024
More news
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About Sustainability
Australian retail study shows gaps in unified commerce ...
4 days ago
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About Investment
Nasuni secures USD $1.2 billion investment led by Vista...
5 days ago
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About Cloud Services
Research highlights customer discontent after Broadcom-...
5 days ago
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About Business Intelligence
Southeast Asian retailers boost social commerce amid ch...
5 days ago
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About Cloud Services
CMC Markets joins Hewlett Packard Enterprise for cloud ...
6 days ago
Even more news
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About Transparency
Australian consumers demand greater transparency in del...
6 days ago
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About Collaboration
Shiprocket deploys on Snowflake AI Data Cloud for bette...
6 days ago
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About Digital Transformation
Hexaware launches AI app for eCommerce product descript...
6 days ago
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About Business Intelligence
Digital transformation in utilities hampered by leaders...
Last week
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About Features
Ecommpay introduces PayPal subscription feature for mer...
Last week
Job moves
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Move at Optic Security Group
Optic Security Group promotes Vicki Barber to key direc...
Last week
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Move at Instagram
SleekFlow appoints Gao Lei as new CTO to drive tech str...
Last week
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Move at Microsoft
Hilary Oliver promoted to CCO to drive Tollring’s strat...
Last week
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Move at Equinix
Goodman Group appoints Giles Proctor as VP of Data Cent...
This month
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Move at Backbase
Chris Shayan appointed head of AI at Backbase to lead v...
Last month
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