A formal complaint should be submitted in writing and should include all relevant details so as to be as clear as possible for efficient and prompt resolution.

Level 1:

Users may file a formal complaint through any of the following channels:

1. Online form: complete the Complaint Submission Form at https://stripe.com/complaints.
2. Email: send an email to complaints@stripe.com.

After submission of your complaint via any of the above channels, you will receive an acknowledgement of receipt within 24 hours which contains a Unique Reference Number (URN) which can then be used to track the status of your complaint.

We strive to provide an initial redressal to the user complaint within 15 business days of receipt and our final response to the complaint within 30 days of receipt (or earlier, if required under applicable law).

Level 2:

Users may escalate their complaint to the Nodal Officer if they are not satisfied with the redressal provided. Users may contact the Nodal Officer through any of the following channels:

Nodal Officer: Yogender Singh

Phone: 18008902994

Email: complaints-in@stripe.com

Address: Prestige Tech Pacific Park, 11th Floor, Building 2, Kadubeesanahalli Village, Varthur Hobli, Bangalore East Taluk, Bangalore - 560103, Karnataka, India

We strive to provide an initial redressal to the user complaint within 15 business days of receipt and our final response to the complaint within 30 days of receipt (or earlier, if required under applicable law).

Level 3:

If users remain dissatisfied with the redressal provided by Nodal Officer, users have the right to contact the RBI Ombudsman, as per the The Reserve Bank - Integrated Ombudsman Scheme, 2021, through any of the following channels:

1. Online: File complaint on the CMS portal of RBI at https://cms.rbi.org.in.
2. Physical (letter/post): in the form as specified in Annexure ‘A’ in the Integrated Ombudsman Scheme addressed to: Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh - 160017.
3. Email: File complaint with prescribed full details to crpc@rbi.org.in

The salient feature of the RBI Ombudsman Scheme is available here. A copy of the RBI Ombudsman Scheme and its salient features can be requested at the SIPL office at the above mentioned address.

Learn about the Stripe complaints program and how it supports our users.

Grievance Officer

Stripe’s Nodal Officer also acts as the ‘Grievance Officer’ for the purposes of and as envisaged under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (collectively referred to as ‘Rules’). Accordingly, grievances, if any, as contemplated under the aforesaid Rules, may be lodged with the Stripe Nodal Officer through the above mentioned channels.

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