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I have a Dell Laptop Vostro 3555 with a Dell wireless 1701 802.11b/g/n network adapter made by Broadcom. The Device status: this device is working properly. This was a window 7 moved to a window 10. And I am not getting any X's of yellow signs in device manager.

Issue: The WiFi will not turn on. Will not show any access points to connect to.

What I have tried in order to fix the issue:

    1. Download new driver from dell
    2. [Function key] + F2
    3. can not do ipconfig /release ../renew because it says Media disconnected
    4. Wireless properties > Power Management > UNCHECK allow computer to turn off device to save power
    5. Tried kb3084164 issue https://support.microsoft.com/en-us/kb/3084164

It might just me a bad card? What other steps can I perform to solve the issue before opening up the laptop.

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  • This might be a long shot, but since you've tried downloading new drivers; try upgrading your BIOS
    – ZN13
    Commented Nov 2, 2015 at 23:56
  • ok will give it a shot. will let you know tomorrow if it worked.
    – coco minion
    Commented Nov 3, 2015 at 0:20
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    Your wireless is switched off. You probably need to install the Dell software tools and utilities to allow Fn+F2 to work.
    – qasdfdsaq
    Commented Nov 3, 2015 at 12:56
  • Will try this today with the bios also.. thank you
    – coco minion
    Commented Nov 3, 2015 at 19:36
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    OK installed the chipset driver and stuff started working.. thank for your help guys
    – coco minion
    Commented Nov 3, 2015 at 22:33

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