Despite age and dead battery, Dell M6700 laptop serves well as a desktop replacement for tasks like email, social media, and video streaming for a family member. However, recently Bluetooth functionality has become unreliable.
The initial problem arose when a button on the wired USB mouse stop working. Attempts to install another USB mouse failed due to USB port error. As a workaround, I purchased a Bluetooth mouse, which worked for a day or two then disappears from settings.
System Configuration:
Dell M6700 Laptop Windows 10 (64-bit), with dual boot Lubuntu
Troubleshooting Steps Taken:
- Removed and reinstalled Bluetooth drivers, intermittently resolving the issue for a few minutes post-reboot
- Disabled Fast Startup and toggled Aeroplane mode, to no avail
- Conducted antivirus scans, revealing no malware
- Verified system and driver updates through Windows and Dell update utilities
- Removed/reinserted the laptop's dead battery, occasionally reviving Bluetooth functionality but not consistently
- Observed sporadic instances of mouse reconnecting during specific activities, such as Zoom meetings or initiating downloads
- Reducing power consumption settings somewhat helping
Solutions:
I tried to use an auxiliary Android device for mouse connectivity. To me phone screen is surprisingly more pleasant on touch than track-pad, though the laptop user is more accustomed to use mouse. More, there are mouse simulation apps that only require tilt cell phone, yet I failed to install them (the cell is a bit old too).
Finally, replacing the laptop's battery restored Bluetooth functionality, alongside with USB port
is near dead
.. I believe the proper term ismostly dead