2

My internet was working fine, but one day it stopped working at all (I am using ethernet connection). It just says 'No internet'. I can ping www.google.com and ping 8.8.8.8. but when I launch the browser none of the websites works.

I am using Windows 10.

The cable is fine, I tried different ones and no effect.

What I have already tried:

  1. When ipconfig /all and for Ethernet adapter Ethernet it prints all the information. For all others (LAN, wifi) it says Media state..............: Media disconnected.

  2. I run Network adapter troubleshooter and it reset the adapter. That didn't help either.

Could you please help me with it?

PS: I also cannot browse through WI-FI, even though when I use wifi it doesn't say 'No internet' - just 'Connected, secured'.

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  • Is your browser configured to use a proxy? Commented Oct 14, 2020 at 10:55
  • @SamForbis I can ping both separately.
    – Sofia Bo
    Commented Oct 14, 2020 at 13:25
  • @spikey_richie how can I check that? I used Chrome/IE/Edge - none of that worked.
    – Sofia Bo
    Commented Oct 14, 2020 at 13:27
  • Are you using any antivirus software other than the one built in to Windows? How are you connecting to the internet? You seem to imply that you connect via an ethernet cable. Do other devices share your internet connection through the use of a router? If so, are any of them experiencing similar issues?
    – Sam Forbis
    Commented Oct 14, 2020 at 20:08
  • 1
    @Meow_ly yes, that's what I get. Packets: Sent = 4, Received = 4, Lost = 0. No, I don't have any devices to check that. But since I cannot connect via WIFI also (I used hotspot from my iPhone) looks like the problem is with laptop...
    – Sofia Bo
    Commented Oct 15, 2020 at 20:44

3 Answers 3

1

This sounds like you have a proxy setup for the internet.

Open Powershell or CMD as Admin and run

netsh.exe winhttp show proxy

That should list any proxies setup. To remove run

netsh.exe winhttp reset proxy

Or check 'Internet Properties', CMD run

inetcpl.cpl

Go to the 'Connections' tab and look at the 'Dial-up/VPN settings'

See if you have anything setup and just select each and then click the 'remove' button.

0

My internet was working fine, but one day it stopped working at all

Try completely reinitialising all network states.

Run the following commands in an elevated cmd shell:

  • Reset WINSOCK entries to installation defaults (reboot required):

    netsh winsock reset catalog

  • Reset TCP/IP stack to installation defaults:

    netsh int ip reset reset.log

  • Reset Firewall to installation defaults:

    netsh advfirewall reset

  • Flush DNS resolver cache:

    ipconfig /flushdns

  • Renew DNS client registration and refresh DHCP leases:

    ipconfig /registerdns

  • Flush routing table (reboot required):

    route /f

1
  • Thank you. This also didn't help.
    – Sofia Bo
    Commented Oct 14, 2020 at 18:54
-1

If you see:

nslookup google.com
*** Request to UnKnown timed-out
DNS request timed out.
    timeout was 2 seconds.

Then set DNS servers to:

8.8.8.8
8.8.4.4

Manual: https://developers.google.com/speed/public-dns/docs/using

  1. open network connection settings

  2. set Google Public DNS

More images: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

2
  • That also didn't help.
    – Sofia Bo
    Commented Oct 14, 2020 at 16:24
  • And now I can't even ping 8.8.8.8
    – Sofia Bo
    Commented Oct 14, 2020 at 16:26

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