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Thanks MM. I connected my wall socket directly to my laptop using an ethernet cable and got internet connection, but it was still slow (presume my laptop has in-built modem to deal with this). Agree, seems to point to the line. Can I check noise on the line or do other tests at this point? My facilities manager is not keen on calling the ISP (as my house is the only one complaining, of several). Btw, any thoughts on what IS wrong with the router? Something is not right, even if it is not related to the main problem.
– hoojaa
Commented Feb 15, 2015 at 3:03
What you have here is a strange problem. Usually, resetting a router and then using default credentials (typically admin/password, or listed on bottom of router.) Obviously, you have already done that. I would suggest looking on the bottom of your router and seeing if there's some info there: there's a ton of info on ours that helps for debugging purposes. Also, for setup, try using Ethernet instead of WiFi, that can eliminate some problems.
– MicrosoftMan
Commented Feb 15, 2015 at 3:07

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