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This is the only method that solved it. May be the whole problem is related to a .doc vs. .docx compatibility issue. I my case, the document was indeed created from a .doc before. The affected headings additionally lost bold formatting for the numbering after the repair. Putting that back and saving as .doc again results in a message that formatting would be lost. So, saved as .docx, loosing compatibility, and the black background went back - at least sometimes, seems to depend on the exact order of actions. I finally managed to get it to work with your method. Thanks.
– Adrian W
Commented Jun 13, 2018 at 9:26
Thanks for this answer. I couldn't get it to work by following your answer completely, but here's what I did to solve it. I have word 2016. I solved my problem by following steps 1 and 2 in your answer, but instead of 3, I went to File -> Convert (Compatibility Mode) which upgraded my document back to a .docx. Then I did ctrl + s to save it. The headings now persist. Hooray!
– FullmetalEngineer
Commented Oct 2, 2018 at 14:49
2

+1. Thank you for ending my frustration. Yes I'm writing this in 2019.
– 355durch113
Commented Feb 10, 2019 at 16:11
saving as Word 1997-2003 format do the trick
– Michal Bernhard
Commented Mar 24, 2019 at 9:42
1

This worked for my by stopping at step 3 (i.e. don't resave again and remove the compatibility option).
– morgb
Commented Sep 4, 2019 at 18:25

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