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Jul 28, 2023 at 14:09 comment added saltedcaramel Thanks. It's a Lenovo business laptop so I'm fairly sure TPM will be on. It sounds to me at this point the best option is to for the user to either keep it as-is and suck up the issues they're having, or get me to wipe and fresh-install the computer, as I don't think they'll want to pay me the time to thoroughly investigate and run a security hole attack if there's not an easy straightforward one for me to use.
Jul 21, 2023 at 8:32 history edited Bernd Schwanenmeister CC BY-SA 4.0
corrected spelling, clarified password usage for recovery
Jul 20, 2023 at 14:41 history answered Bernd Schwanenmeister CC BY-SA 4.0