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Open Device manager > Mouse and other pointing devices > Right-click on syaptics PS/2 port TouchPad > Update Driver > Browse My computer for drivers > Let me pick... > uncheck "Show compatible hardware" > Under "Manufacturer" choose Synaptics and double click on " synaptics PS/2 port TouchPad". Restart and check again.– Saaransh GargCommented Aug 21, 2022 at 8:27
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Hi @SaaranshGarg, I have tried that and restarted my laptop, and unfortunately I still cannot see the additional tab "Device Settings" :( Thank you for trying to help though, most appreciated.– user27771Commented Aug 21, 2022 at 8:47
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Your mouse properties image is very partial. Which driver is used for the touchpad?– harrymcCommented Aug 21, 2022 at 10:41
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The settings you showed are not Synaptics settings (I have a laptop with Synaptics). (1) Are you sure the touchpad is working (no hardware error)? (2) Update BIOS and the Synaptics driver both.– anonCommented Aug 21, 2022 at 12:05
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@harrymc sorry about the partial pic, I just used it to show that the device settings tab was missing, I have added a new pic showing the driver details.– user27771Commented Aug 21, 2022 at 12:35
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