All Systems Operational

About This Site

Welcome to the Instaclustr by NetApp status page providing information on incidents affecting customer clusters, our console, support portal and website.

Uptime over the past 90 days. View historical uptime.
Management Console ? Operational
90 days ago
99.62 % uptime
Today
Website ? Operational
90 days ago
99.99 % uptime
Today
Monitoring API ? Operational
90 days ago
100.0 % uptime
Today
Cluster Management API ? Operational
90 days ago
99.62 % uptime
Today
Support Portal ? Operational
90 days ago
99.99 % uptime
Today
Prometheus API Operational
90 days ago
100.0 % uptime
Today
API Documentation (Powered by Redocly) Operational
90 days ago
100.0 % uptime
Today
AWS EC2 Regions Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-sa-east-1 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-north-1 Operational
AWS ec2-eu-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-eu-west-3 Operational
AWS ec2-eu-south-1 Operational
AWS ec2-ap-south-1 Operational
AWS ec2-ap-northeast-3 Operational
AWS ec2-ap-northeast-2 Operational
AWS ec2-ap-east-1 Operational
AWS ec2-me-south-1 Operational
AWS ec2-us-east-2 Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 12, 2024

No incidents reported today.

Jul 11, 2024
Service Disruptions for Management Console and Cluster Management API
Resolved - This incident has been resolved.
Jul 11, 07:11 UTC
Investigating - We are currently investigating elevated latencies affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Existing customer clusters are unaffected. Our Monitoring API and Prometheus API is unaffected.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Jul 11, 05:00 UTC
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024
Console and API Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 06:32 UTC
Update - We are continuing verifying the behaviour of cluster management API and the monitoring API
Jul 8, 06:20 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 05:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:14 UTC
Scheduled - We will be conducting a disruptive maintenance on our Management Console and APIs for a duration of approximately 5 minutes. The maintenance is scheduled to take place on the 8th of July 2024 from 04:00 to 06:00 UTC.

During this period, there will be a brief outage of our Management Console, Cluster Management API, Monitoring API and Prometheus API for up to 5 minutes. Monitoring data and provisioning services provided by the Management Console and APIs will not be available during the outage.

During this maintenance, existing customer clusters will continue to operate normally, and support will be accessible through the support portal (support.instaclustr.com) and email (support@instaclustr.com).

Our internal monitoring will remain active throughout the maintenance, and our support team will address any issues as per normal operations. If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Jul 8, 04:13 UTC
Console and API Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 04:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 00:03 UTC
Scheduled - We will be conducting a disruptive maintenance on our Management Console and APIs for a duration of approximately 5 minutes. The maintenance is scheduled to take place on the 8th of July 2024 from 04:00 to 06:00 UTC.

During this period, there will be a brief outage of our Management Console, Cluster Management API, Monitoring API and Prometheus API for up to 5 minutes. Monitoring data and provisioning services provided by the Management Console and APIs will not be available during the outage.

During this maintenance, existing customer clusters will continue to operate normally, and support will be accessible through the support portal (support.instaclustr.com) and email (support@instaclustr.com).

Our internal monitoring will remain active throughout the maintenance, and our support team will address any issues as per normal operations. If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Jul 2, 01:11 UTC
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Failure when adding a data centre to an existing Redis cluster in GCP or Azure
Resolved - This incident has been resolved.
Jul 3, 06:35 UTC
Identified - We are currently experiencing issues with adding a data centre through the Cluster Management API and Management Console for Redis clusters that are hosted with GCP or Azure. Add data centre requests for Redis clusters will be accepted but the nodes for the new data centre will not reach running.

We have identified a manual workaround for the issue, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com) to action this.

Our team is actively working on resolving the underlying problem and we apologise for any inconvenience caused.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Jul 2, 05:28 UTC
Jul 2, 2024
Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.

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