Hootsuite Inc. Status

Hootsuite Inc.

X/Twitter Authentication Issues

Update - Hello,

We'd like to provide an update regarding the ongoing intermittent authentication issues with X/Twitter accounts on Hootsuite.

Our team remains in active collaboration with X/Twitter to resolve this matter promptly. Although there are no new developments to report at this moment, we are closely monitoring the situation and will keep you informed of any progress.

Thank you for your continued understanding and patience.
Jul 01, 2024 - 01:08 PDT

Update - Hey there,

We wanted to provide a quick follow-up on the intermittent issues with authenticating or reauthenticating X/Twitter accounts to Hootsuite.

Our team is still actively working with X/Twitter to resolve the issue as quickly as possible. At this time, there are no new updates to share, however, we are closely monitoring the situation and will keep you informed of any progress.

We appreciate your continued understanding and patience during this time.
Jun 28, 2024 - 05:46 PDT

Monitoring - Hey there,

We are currently experiencing intermittent issues with authenticating or reauthenticating X/Twitter accounts to Hootsuite.

As a result, you may encounter errors when attempting to add or reconnect X/Twitter accounts to Hootsuite. Users might be redirected to the X/Twitter home page instead of the Hootsuite app.

Our team is working with X/Twitter to resolve the issue as quickly as possible. We appreciate your understanding and patience during this time.
Jun 27, 2024 - 05:43 PDT

About This Site

Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Web Application Operational

Mobile Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 2, 2024

No incidents reported today.

Aug 1, 2024

Video posts issues

Resolved - We can confirm that the video publishing issues for LinkedIn, Instagram and X, in Hootsuite have been resolved. These issue began on July 30th at 3:15pm PST and was resolved on Aug 1st at 2:00pm PST.

Kindly note the following information related to these issues:
1. Any video posts for LinkedIn, Instagram and X, created between July 30 at 3:56pm PST and July 31 at 1:56pm PST will need to be re-created to publish successfully.
2. Any affected video posts after July 31st 1:56pm PST would have been published successfully after a delay.
3. Any new video posts created after August 1st 2:00pm PST should publish successfully moving forward.

If you encounter any further issues or have any concerns, please reach out to our Customer Support team. Thanks for your patience while our team sorted this out.
Aug 1, 18:03 PDT

Monitoring - We are seeing improved performance related to video publishing to X, LinkedIn and Instagram from Hootsuite. Our team continue to monitor this situation closely. Thank you for your understanding.
Aug 1, 14:59 PDT

Investigating - Hey there. We are experiencing issues with publishing video content to X, LinkedIn and Instagram from Hootsuite. You may have trouble with video posts publishing successfully for X, LinkedIn or Instagram. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Aug 1, 14:24 PDT

Jul 31, 2024

Scheduled messages, Media Upload and Inbox 2.0 issues

Resolved - We are pleased to inform you that the issues with AWS services have been fully resolved. All areas of the Hootsuite dashboard, including Scheduled messages, Media uploads in the Composer, Inbox 2.0, and Hootsuite Analytics, are now functioning as expected. We appreciate your patience and understanding during this time. Thank you for your continued support.
Jul 31, 00:31 PDT

Monitoring - We can see that AWS has confirmed they are recovering from the API outage that affected their services, that impacted certain areas of the Hootsuite dashboard. While this is ongoing, impacted areas in Hootsuite like Scheduled messages, Media uploads in the Composer, Inbox 2.0 and Hootsuite Analytics are seeing a significant recovery.

Areas of the dashboard like Scheduled messages, Media uploads in the Composer, Inbox 2.0 and Hootsuite Analytics should be functioning as expected currently. While this is ongoing, our teams continue to monitor the situation closely. Thank you for your understanding.
Jul 30, 21:37 PDT

Identified - The issue has been identified as due to an API outage with AWS, noted here, https://health.aws.amazon.com/health/status, that is affecting certain functions in Hootsuite. Affected areas of the dashboard are scheduled posts in the Planner, uploading media files in the Composer and Inbox 2.0. This issue began on July 30, 3:15pm PST. Our teams continue to monitor this situation closely. We appreciate your understanding.
Jul 30, 17:32 PDT

Investigating - Hey there. We are experiencing issues due to an API outage with AWS, noted here, https://health.aws.amazon.com/health/status, that are affecting certain functions in Hootsuite. Areas of the dashboard like scheduled posts in the Planner, uploading media files in the Composer and Inbox 2.0 are affected currently. You may have trouble with any currently scheduled posts publishing successfully at their scheduled time, with adding media files in the Composer for new posts or with Inbox 2.0 loading properly. Our team is aware of these issues and are monitoring the situation closely. Thank you in advance for your understanding
Jul 30, 16:30 PDT

Jul 30, 2024

Jul 29, 2024

No incidents reported.

Jul 28, 2024

No incidents reported.

Jul 27, 2024

No incidents reported.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Canva button is non-responsive

Resolved - Hello,

We experienced issues with the Canva integration, which prevented users from being able to use the Canva button in Composer (clicking on one of the templates didn’t open the Canva application as it normally does). The issues began on July 22nd, at 7:49AM to 1:56PM (Pacific Time).

Our engineering team has implemented a fix, and services have been restored to normal operation. Thank you for your patience and cooperation throughout this incident.
Jul 22, 08:00 PDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.