Identified - We’ve identified a solution to successfully disburse donations to India through The UK Online Giving Foundation (UKOGF). All delayed funds will be included in this month's disbursement, which we anticipate completing by the end of April. Thank you for your patience as we continue to address and resolve the underlying issue. We will continue to monitor the disbursements to ensure they successfully reach the nonprofits.
Apr 23, 2024 - 16:27 MDT
Apr 23, 2024 - 16:27 MDT
Update - We continue to actively work with our banking partner to resolve this issue. Our banking partner has connected with the State Bank of India and we are awaiting additional information. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Apr 03, 2024 - 16:40 MDT
Apr 03, 2024 - 16:40 MDT
Update - We are actively working with our banking partner to expedite the resolution of this issue. To stay informed with the latest updates, please consider subscribing. Your ongoing patience and understanding as we navigate through this challenge are greatly appreciated.
Mar 22, 2024 - 11:43 MDT
Mar 22, 2024 - 11:43 MDT
Investigating - We've identified a payment processing issue affecting certain donations made to nonprofits in India through The UK Online Giving Foundation (UKOGF). This issue has resulted in the rejection of nonprofit payments by the bank, specifically impacting the donations that were disbursed at the end of February. As a result, these funds have been returned to the UKOGF account.
We’ve escalated this issue with our banking partner for immediate investigation. We will provide an update as soon as we have more details on the resolution.
Thank you for your understanding as we work diligently to resolve this matter.
Mar 14, 2024 - 15:43 MDT
We’ve escalated this issue with our banking partner for immediate investigation. We will provide an update as soon as we have more details on the resolution.
Thank you for your understanding as we work diligently to resolve this matter.
Mar 14, 2024 - 15:43 MDT
Benevity Spark
Operational
Benevity Grants
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Benevity Grants
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Benevity Grants Forms
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Benevity Grants Crystal Reports
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Benevity Platform
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Benevity Global Disbursements
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Benevity Causes and Nonprofits Portal
Operational
Benevity Reporting
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Benevity Affinity Groups
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Chaordix by Benevity
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Alaya by Benevity
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Benevity Managed File Transfer (MFT)
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Versaic by Benevity
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Versaic Public Storage (CDN)
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Versaic Production Application
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Operational
Versaic Sandbox Application
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Benevity Staging
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Benevity Grants Staging
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Benevity Grants Crystal Reports Staging
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Benevity Spark Staging
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Benevity Platform Staging
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Benevity Grants Crystal Reports Maintenance Window
Jul 21, 2024 22:00-23:00 MDT
A maintenance window for Benevity Grants Crystal Reports will occur on 2024-07-21 starting at 22:00 Mountain Time.
The Benevity Grants Crystal Reports service will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 2024-07-21 à 22h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com (Veuillez ne pas répondre à ce courriel).
Posted on Jul 09, 2024 - 08:55 MDT
The Benevity Grants Crystal Reports service will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 2024-07-21 à 22h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com (Veuillez ne pas répondre à ce courriel).
Posted on Jul 09, 2024 - 08:55 MDT
Benevity Scheduled Maintenance for Staging Environments
Jul 26, 2024 14:00-20:00 MDT
A maintenance window will be taking place July 26 starting at 14:00 Mountain Time.
All Benevity client staging services will be unavailable while we update our products and systems during this release window.
Only benevity-staging.org and benevitygrants-staging.com sites will be unavailable. Production services will not be impacted by this maintenance.
Posted on Jul 10, 2024 - 13:45 MDT
All Benevity client staging services will be unavailable while we update our products and systems during this release window.
Only benevity-staging.org and benevitygrants-staging.com sites will be unavailable. Production services will not be impacted by this maintenance.
Posted on Jul 10, 2024 - 13:45 MDT
Benevity Grants Maintenance Window
Jul 27, 2024 18:00 - Jul 28, 2024 00:00 MDT
A maintenance window for Benevity Grants will occur on July 27 starting at 6pm Mountain Time.
All Grants services will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 27 juillet à 18h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com (Veuillez ne pas répondre à ce courriel).
Posted on Jul 10, 2024 - 13:39 MDT
All Grants services will be unavailable during this time.
The maintenance window is required to perform routine maintenance. If you have questions about this maintenance, please contact a Benevity Support Representative at grants@benevity.com (Please do not reply to this email).
Une fenêtre de mise à jour d'environ 6 heure(s) se produira le 27 juillet à 18h, heure des Rocheuses.
La fenêtre de mise à jour est obligatoire pour accomplir les mises à jour périodiques. Si vous avez des questions sur cette fenêtre de mise à jour, veuillez communiquer avec un représentant de l’équipe du soutien de la clientèle de Benevity, à l’adresse grants@benevity.com (Veuillez ne pas répondre à ce courriel).
Posted on Jul 10, 2024 - 13:39 MDT
Benevity Scheduled Maintenance for Spark, Platform, Causes, Reporting, MFT and Versaic
Jul 27, 2024 18:00 - Jul 28, 2024 00:00 MDT
A maintenance window will be taking place July 27 starting at 6pm Mountain Time.
All services will be unavailable while we update our products and systems during this release window.
Posted on Jul 10, 2024 - 13:37 MDT
All services will be unavailable while we update our products and systems during this release window.
Posted on Jul 10, 2024 - 13:37 MDT