Monday June 3, 2024

Issue summary:
On June 3, 2024 from 6:30 AM PDT to 8:30 PM PDT, some users were unable to use shortcuts for both Zoom and Gmail add-ons in Slack.

These issues were traced back to two upstream providers and have been resolved with no action taken from our side. Users should no longer be experiencing any trouble.

Thank you for your patience.

6:48 AM PST

Users should no longer be experiencing any trouble using Gmail add-ons.

If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).

Thank you for your patience while we sorted out this issue.

3:01 AM PST

Thank you for your patience as we continue to investigate an issue with Gmail add-ons.

The trouble with Zoom shortcuts has been resolved by the upstream provider.

We will be back once we have another update to share and apologize for any disruption to your day.

10:13 AM PST

We're still actively investigating an issue with Gmail add-ons.

We have determined that the trouble with Zoom shortcuts is a separate issue being investigated by an upstream provider. Affected users may reach out to Zoom for additional support.

Thank you for your continued patience, we'll be back with another update once we have news to share.

9:12 AM PST

We're investigating an issue with Gmail add-ons and Zoom shortcuts.

We'll be back with an update as soon as we have more information to share.

We're sorry for the disruption and we appreciate your patience in the meantime.

7:41 AM PST

Incident summary:
On June 3, 2024 from 5:40 PM PDT to 8:00 PM PDT, some users may not have received notifications when using Slack on desktop.

During a routine update, we deployed a change that mistakenly introduced an error into our notifications code. We identified the cause of the error and implemented a fix, which we rolled out to all desktop users. This fully resolved the issue for all impacted customers.

11:42 PM PST

We have confirmed the fix and can see that the revert is rolling out smoothly.

Please reload Slack with Cmd/Ctrl + Shift + R to pick up the change straight away.

Thank you for bearing with us while we addressed this, we appreciate your patience.

8:57 PM PST

We believe we've identified the code change that introduced this issue. We have reverted to a previous build to resolve this, and the revert is rolling out to everyone now.

To fetch the change immediately, please reload Slack with Cmd/Ctrl + Shift + R.

We'll be back with another update once the revert has reached everyone, or if we have more news to share.

8:11 PM PST

We have determined that this is affecting the desktop app more generally and is not limited to the Mac app. We've updated the status site accordingly, and will provide another update in 30 minutes.

7:37 PM PST

Some customers using the Slack app on macOS may not be receiving desktop notifications. We apologize for the disruption. We're working on this, and we'll be back with an update in 30 minutes.

7:25 PM PST