TV & Home Appliances
Samsung Care
What we are
Convenient Service
- With over 8,000 Samsung Certified repair technicians and 2,400 service center locations, we can provide in-home service in metro areas and rural parts of the US with award-winning[1] Samsung Beyond Boundaries, and Samsung Traveling Techs programs. All combined, Samsung can provide 99.9%* of the U.S. with convenient Care coverage.
- For self-help, watch our video tutorials or connect with the community.
- For technical support Call (8 AM - 12 AM EST) or text us 24 hours, 7 days a week
800-726-7864
Quality
- Ranked #1 in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome for Home Appliances[2].
- Ranked #1 for TV: Warranty coverage, Overall Quality and Product Quality[3], and Durability[4].
- Samsung Certified repair technicians go through 100 hours of rigorous training, a background check and get certified each year.
- Samsung Certified repair technicians only use genuine Samsung parts for in-warranty and out-of-warranty products. Learn more
- 10-diagnostic tests are performed to identify and troubleshoot your home appliance for repair.
Samsung Upfront Pricing for Out-of-Warranty Repairs
- We are industry-first in home appliances price transparency for any out-of-warranty repairs. We share the price first before any repairs.
- We schedule by demand and capacity so you can get the right technician for your in-home service.
- Our technicians save time by bringing the right parts the first time by using the parts predictor.
Samsung Account
One account. Everything you need.
Samsung Care Plus
Added protection and confidence.
- Food loss and clothing reimbursement
- Power surge coverage
- Guaranteed repair or replacement
- TV removal and remount
- 24/7 Tech Expert
Innovations for better living
From research and development to the service you get at home, we’re constantly striving to make your life easier, more connected, and better than yesterday.
- Connect your entire home with SmartThings. You can monitor and control your connected home appliances, all with one app.
- We believe a greener planet starts at home. With smart connectivity, you can monitor your energy usage across your appliances.
- Backed by industry-leading warranties.
Contact Samsung Support
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 12 AM EST 7 days a week
-
Text Support 24 hours a day 7 days a week
[1] Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.
*99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer are covered; in-warranty service only.
[2] Samsung tied with one other Appliances brand for Service Ease and two other brands for Service Time. Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflects annual feedback from more than 250K US consumers.
[3] Samsung tied with three other TV brands for Overall Quality and Product Quality.
[4] Samsung tied with one other TV brand for Image Quality and three other TV brands for Durability and Sound Quality.
Compared to other measured TV manufacturers in the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own TVs. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflects annual feedback from more than 250K US consumers.