This is by far Zoho’s best helpdesk suite in the market.

What are the best aspects of this product?

A great helpdesk software with a ton of tools that can aid in organizing workflow. It also offers control on all tools. It's essentially a one-stop solution in setting up a communications channel between the customer and the company. You can pair this with Zoho CRM and other apps for more benefits.

What aspects are problematic or could work better?

Having the right demo session or training is needed before utilizing this product. It took a bit of time for me to learn how to use this properly. The user guide wasn't even a big help. I think they'll need to improve in that area further.

What specific problems in your company were solved by this product?

Despite facing problems as a current user, I find this sofware to be completely worth it. Even I would encourage other companies to make their investment in this useful program. Thanks to Zoho Desk, we were able to curb mistakes. It also made us effective and productive at the same time.

Are you a current user of this product?

Yes