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User review of Zoho Desk

This gave me the opportunity to do things faster than ever.

- by Gary

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Thanks to this tool, I'm able to manage and offer assistance to my customers. In addition, I'm able to keep track on all metrics. It's awesome working with its user interface. It's cool to be given the chance to make the right decisions on my own.

What aspects are problematic or could work better?

So far, I haven't had any serious issues with this tool. It'll be a whole lot simpler to have an approach that would make it easier to learn the software. Not everything done was smooth and problem-free. There are plenty of tools that anyone can use. Right now, problems have been kept minimal.

What specific problems in your company were solved by this product?

We're making use of a solution that can assist us retain our customers. We now have a better approach in cooperate freely with my colleagues. It's great to know that the working process can be utilize through its own mobile application.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Airlines/Aviation

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.