User review
of Zoho Desk
The best thing ever!
-
by Heather
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The UI of Zoho Desk has significantly improved. It allowed our Desk Agents to gain enhanced experience. that means improved customer service. Support is always there when they're in need of help.
What aspects are problematic or could work better?
Nothing much to comment in this section. Zoho Desk has the right solutions that my organizations and my customers will ever need. If there's HTML and further options, that would be awesome. This would help in customization of the client portal.
What specific problems in your company were solved by this product?
Offering more than one channel to our existing customers. The same goes for our clients. It lets us know how we can do better in helping them. This would lead to a better experience whenever they work with us.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Unavailable
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
just me
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
