Small businesses should use this software.

What are the best aspects of this product?

It's fantastic in minimizing barriers to entry. It gives a small market player a chance to compete with bigger businesses. So simple to utilize. It's very affordable.

What aspects are problematic or could work better?

It has its limitations. There could be a chance that I'd end up outgrowing it. Thing is, without it, it'd be difficult for me to get started on things.

What specific problems in your company were solved by this product?

I wanted to offer customer support for a team dispersed all over the globe. Thanks to this software, it can finally go as planned. It helped me scale to that level that I'd never expect from a certain price point. So kudos to Zoho Desk!

Are you a current user of this product?

Yes