Keeping the help desk manageable and simpler to do.

What are the best aspects of this product?

It did a good job replacing the mode of interaction from social channels, chats, e-mails, and phone calls in one platform. The experience in raising support request by customers is a breeze. Customers also has the option to raise tickets via their native language. The platform has support for 9 languages. It's able to simplify tasks of the help them since they can enhance their ability to track every request and address them by means of priority arrangement.

What aspects are problematic or could work better?

In order to acquire the benefits of Zoho Support (customer behavior monitoring and customer-oriented tracking), it needs full integration with third party tools (ex. CRM). It doesn't really produce meaningful results with traditional tools. Its dashboard could use some added design.

What specific problems in your company were solved by this product?

In the B2B business, we're able to incorporate this tool in resolving complaints and inquiries from clients. This pushed our support team in monitoring and addressing issues in one platform. This can be successfully carried out after prioritizing them in an optimal manner.

Are you a current user of this product?

Yes