It’s doing great so far

What are the best aspects of this product?

Our CRM integration with Zoho CRM has been great. This resulted to a sharp increase in productivity. Clearly, our staff is doing a lot better since this happened. No other software like it can provide such seamless integration.

What aspects are problematic or could work better?

There are way too many links found on the left dashboard. It's understandable that these cater to a wide range of tickets. I really needed this when working with different kinds of people. Some can easily conform with this software while others struggle to make it work.

What specific problems in your company were solved by this product?

We're currently running a property management company. We've been receiving message from home owners. They would typically fail if improperly managed. Therefore, the presence of a ticketing system like this has been a boost for us.

Are you a current user of this product?

Yes