Yext Review

PROS: I talked to Stacey and Tyler and had an awesome discussion. Their team is incredible! Throughout the discussion, we were able to talk about how we can build winning strategies and figure out what exactly is needed to accomplish that. Great people do create great things.

CONS: No complaints about using the system, just some suggestions. It would be nice if they’d improve the attributes, particularly in the franchise model.

PROS: We run multiple operations all over the US. Yext has allowed us to announce and publish updates across all our pages from one central location. It makes information about us—especially our location—easy to find online too. On top of all of this, they have a pretty competent customer support team as well.

CONS: Yext somehow consolidates all operations near each other as one. Two nearby offices, for example, get ranked by Yext as one. As you can imagine, this can be quite frustrating on our part.

PROS: I like how I’m able to manage several top directory listings and gather them all in one place which is very helpful in enhancing the online presence of our clients and maintaining consistency within the listings.

CONS: Since everything is installed in Yext, sometimes our clients are having trouble to directly access their listings in order to add images and other stuff. Because of this, there are several instances when we have issues about listings not reflecting the changes that clients did because it would revert to original when we access it. I hope in the next updates of this tool, our clients can have an easier time accessing their own listings.

PROS: I think Yext is such a great initiative! It allows users (companies that need to handle multiple platforms on the web, basically) to control all dealings from one central place. I am in the Marketing and Advertising industry and SEO campaigns are really important for us to drive more traffic to our website. Through Yext, not only have we improved our ratings, but we’ve also been able to make sure that our message across all platforms is consistent. If you are in the market for a tool that gives you control over all your platforms, then do yourself a favor and check out Yext.

CONS: I really liked their review generator—too bad they decided to discontinue that feature. But I do understand why they had to make that judgment call.

PROS: What I like best about the software is the ability to update information across all our channels with so much ease. The task, without the aid of the software, would have been too much time-consuming and tiring. Aside from the ease and speed of updating information, this software also helps us ensure that all information across networks remains accurate and consistent.

CONS: It would be nice if the platform would consider playing in industry verticals. But overall, this solution is great and we haven’t encountered any drawback using it yet.

PROS: For someone who needs to oversee various websites across the net, Yext makes this daunting task a lot easier. I love that it consolidates all of the reports and performance insight so that I don’t have to jump from one to another just to view all my data. I love that Yext also lets me engage with my audience (again, from one central point) quite easily.

CONS: Yext has this unwelcome capacity to publish posts on our social media pages. This is a pretty big turn-off for us, and I’m glad we’ve been able to fix this now.

PROS: I like the ability to manage our online listings from a single location. I also like this platform’s ability to comprehend a number of listings including Google Maps and Google Business Page.

CONS: We have to keep duplicates in check. Also, we are not able to get complete analytics until the end of month.

PROS: What I like about Yext is that it allows me to oversee all—and I mean ALL—of my listings online. It also lets me view information and even make updates from one central location. This allows me to make sure that my efforts for all the pages I manage are the same across all. They have a really great team that can answer all of my questions and remedy all my issues in a snap.

CONS: Somehow, their reports take a month to generate. So, I never get my reports on time, it’s always a month delayed. And in my opinion, they cast too wide a net for their clients. They should specialize in a particular field. The price points should be taken down a notch too. They make a hard sell, but it’s hard to justify the steep prices that they are selling.

PROS: We use this platform to view feedbacks of customers and also send a response when needed. All student reviews can be accessed and seen from a single location so it’s easier to get an idea about what the students are thinking about the institution and create reports. Aside from more organized and easy viewing of reviews, I also like its ability to keep all contact information accurate across all channels.

CONS: It took us a while to get a hang of it because of how the information and functionalities are organized in the site.

PROS: We have hundreds of locations, and thanks to this tool we can update information about all of them in real time, and even check to see if the information is correct all across the web. The events platform that it offers has also been helping us out in our B2C events. I also like their customer support team. Every time we have come to them they have always been helpful, well-informed, friendly, and quick to respond.

CONS: I think one negative with this tool is that if we were to choose to use a different one, the data it consolidated for us would end up scattered all over the web again. Rather than just having one place to see our pages, we'd have to visit each site again, like the Yellow Page, Google my Business, and Yelp.

PROS: I love how I only need to use one tool when it comes to updating not just one location, but multiple locations. The fact that it updates throughout our digital footprint is a great feature. You don't need to be looking at anything else except this one.

CONS: There are several things I have trouble with. For one thing, when it comes to the feature for social content posts, the reporting and capabilities aren't as good as the other aspects of the tool. Holiday hours have also become a pain point for us. I also think that they could lower the price for additional products like pages and advanced review capabilities.

PROS: I think this tool will be incredibly useful to any business, no matter how small or big they are. I've been able to use this to monitor our reputation, suppress any incorrect or outdated information, as well as to maintain our listings in online directories. Because we are a sprawling business with several locations all over the country, it can get a little hectic keeping track of all of them. With this tool, I have been able to stay on top of these locations and the information that goes out about them simply by just adding them to the tool. I can easily remove information that is no longer relevant and just as easily maintain the new information.

CONS: More current versions of this tool have included features like analytics, and to be honest I don't think this is the best move for them. There are already other tools that do this and do this well, and I don't think it does this tool any good. I think they should focus on their initial scope of managing brand data and expand on that instead. I think this is something that is going to be more beneficial to their users.

PROS: The thing that struck me the most about this tool is how user-friendly it is. With it, we can easily check on the performance of our client's websites and come up with the appropriate report. There is no steep learning curve when it comes to the dashboard, and I and the team were able to grasp it quickly. It is a great tool when it comes to local SEO, whether you're aiming to improve it or report on it.

CONS: I don't have a lot of complaints but one thing I do wish that was better was the onboarding time with regards to new accounts. The process can take a while, and sometimes that doesn't sit well with clients who want the information as quickly as possible. Improving that in future versions would be a big plus.

PROS: Despite the volume of links that I need to manage across different websites, Yext has taken all this in stride. It’s user-friendly while still allowing you to overlook the pages that you are responsible in from one central point.

CONS: The cost to register for this tool is quite overwhelming. In fact, I maintain that its price is better left to bigger companies rather than up and starting bloggers. Yext still owes me (and many others) a solution for HIPPA as well. If they don’t put a resolution to this, they might end up with bigger problems in the future.